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superops_tickets_add_note

Add a note to a SuperOps ticket, choosing visibility to client or internal only, for documenting updates or client communication.

Instructions

Add a note to a ticket. Can be internal or public (visible to client).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
contentYesNote content
isPublicNoWhether the note is visible to the client (default: false)
ticketIdYesThe ticket ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry the full burden. It discloses the visibility option but does not mention side effects (e.g., permissions, notification triggers, or whether the note is appended). This is a significant gap for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is highly concise (two sentences) and front-loaded, efficiently stating the core purpose and a key usage detail without unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is sufficiently complete for the tool's complexity, but it lacks information on return values and potential side effects, which would be expected for a data-modifying operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents all parameters. The description adds no additional meaning beyond the schema, meeting the baseline expectation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add a note to a ticket') and distinguishes between internal and public notes, which differentiates it from sibling tools like superops_tickets_update.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives context on when to use internal vs public notes based on client visibility, but does not explicitly state when not to use the tool or suggest alternatives among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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