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superops_tickets_add_note

Add internal or public notes to a ticket to document updates or share information with clients.

Instructions

Add a note to a ticket. Can be internal or public (visible to client).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
contentYesNote content
isPublicNoWhether the note is visible to the client (default: false)
ticketIdYesThe ticket ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description must bear the full burden of behavioral disclosure. It only states the internal/public visibility distinction, which is already present in the schema's isPublic parameter description. It lacks details about side effects (e.g., client notifications, permissions, ticket state constraints) or confirmation that the note is appended to existing ticket history.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise, consisting of two sentences that front-load the verb and object, and explain the key public/internal option without unnecessary detail. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity—3 parameters, no output schema, no annotations—the description covers the essential operation. However, it omits usage context (e.g., selecting between this and log_time) and any operational implications of adding a public note. It is minimally sufficient but leaves gaps for robust agent decision-making.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% for all three parameters, so the schema fully documents ticketId, content, and isPublic. The description's 'internal or public (visible to client)' reiterates the isPublic description without adding new semantic information, so the baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add a note') and the resource ('a ticket'), conveying a specific purpose. It distinguishes itself from sibling tools like tickets_update or tickets_log_time by naming the unique operation, though it doesn't explicitly call out those alternatives.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus sibling tools such as superops_tickets_log_time or superops_tickets_update. It does not specify scenarios for adding internal vs public notes or any prerequisites, leaving the agent to infer usage from the operation name.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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