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superops_tickets_create

Create new support tickets in SuperOps by providing client ID, subject, priority, and description. Configure assignments and categories to route issues to the right teams.

Instructions

Create a new ticket in SuperOps.ai.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
subjectYesTicket subject/title
clientIdYesClient account ID
priorityNoTicket priority: Low, Medium, High, or Critical
descriptionNoDetailed description of the issue
categoryNameNoService category name
techGroupNameNoName of the technician group to assign
requesterEmailNoEmail of the person reporting the issue
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of disclosing behavioral traits. It only states that it creates a ticket, which implies a mutating operation, but it does not disclose permissions, side effects, or resulting behavior beyond creation. This is a minimal disclosure with significant gaps.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single declarative sentence with no wasted words, clearly front-loading the core function. It is appropriately concise for a simple create operation, though it could have included more context without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given that the tool has 7 parameters, no output schema, and no annotations, the description is insufficiently complete. It does not explain the return value, error behavior, or any additional context that would help an agent understand the full scope of the operation. The schema covers parameters, but the description lacks operational context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema provides descriptions for all 7 parameters (100% coverage), so the description does not need to add parameter details. The description itself adds no additional meaning to parameters, but the baseline for high schema coverage is 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses the specific verb 'create' and identifies the resource as a 'new ticket' in SuperOps.ai, making the primary function unambiguous. However, it does not explicitly differentiate from sibling tools like tickets_add_note, which could also involve creation, though the 'new ticket' phrasing provides sufficient distinction.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives such as superops_tickets_update or superops_tickets_add_note. There is no mention of prerequisites, recommended scenarios, or exclusions. This leaves the agent without decision support.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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