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superops_tickets_create

Create a new support ticket in SuperOps PSA to log client issues with details like subject, priority, and requester email for efficient service management.

Instructions

Create a new ticket in SuperOps.ai.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
subjectYesTicket subject/title
clientIdYesClient account ID
priorityNoTicket priority: Low, Medium, High, or Critical
descriptionNoDetailed description of the issue
categoryNameNoService category name
techGroupNameNoName of the technician group to assign
requesterEmailNoEmail of the person reporting the issue
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden of behavioral disclosure. It only states 'Create,' which implies a write operation, but lacks details on side effects (e.g., notifications, required permissions, success confirmation). No contradictions with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single, front-loaded sentence with no unnecessary words. Highly concise and scannable.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 7 parameters, 2 required, and no output schema, the description is too minimal. It does not clarify what happens on success/failure, workflow triggers, or essential context for a creation operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% (all parameters documented), so the description adds no additional meaning beyond the schema. Baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create a new ticket in SuperOps.ai' clearly states a specific verb (create) and resource (ticket), distinguishing it from sibling tools like list, update, or add_note.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for creating tickets but provides no explicit guidance on when to use this tool versus alternatives (e.g., when not to use, required preconditions, or comparisons with sibling tools like superops_tickets_add_note).

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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