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superops_tickets_log_time

Log time spent on a ticket by providing ticket ID and duration in minutes, with options to set billable status, work type, and description for accurate time tracking in SuperOps.

Instructions

Log time spent on a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
billableNoWhether the time is billable (default: true)
durationYesTime spent in minutes
ticketIdYesThe ticket ID
workTypeNoType of work (e.g., Remote Support, On-site, Phone)
descriptionNoDescription of work performed
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full responsibility for disclosing behavioral traits. It only says 'Log time spent' which implies a write operation, but fails to mention side effects (e.g., creating a time entry), permissions required, or whether it modifies existing time entries. Minimal transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence that is front-loaded and easy to parse. It has no fluff or redundant text, making it appropriately concise for the tool's simplicity. However, it misses opportunities to add context without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the absence of annotations and output schema, the description is too sparse to be fully useful. It doesn't explain return values, prerequisites (e.g., ticket existence), or behavior on errors. For a mutation tool with multiple parameters, more context is needed to guide correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with each parameter having a clear description. The tool description adds no additional semantic value beyond the schema, meeting the baseline of 3. No param details are repeated or enhanced.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Log time spent on a ticket.' uses a specific verb ('log') and resource ('time spent on a ticket'), clearly distinguishing it from sibling tools like superops_tickets_add_note or superops_tickets_update. It states exactly what the tool does without ambiguity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention exclusions, prerequisites, or when to prefer other ticket-related tools. The intended use is implied but not explicitly stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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