Skip to main content
Glama

superops_tickets_list

List SuperOps ticket records with filters for status, priority, client, assignee, or unassigned status. Use pagination to fetch pages of results.

Instructions

List tickets in SuperOps.ai. Can filter by status, priority, client, or assignee.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
maxNoMaximum number of results (default: 50, max: 500)
cursorNoPagination cursor for fetching next page
statusNoFilter by status(es): Open, In Progress, Pending, Resolved, Closed
clientIdNoFilter by client account ID
priorityNoFilter by priority(ies): Low, Medium, High, Critical
assigneeIdNoFilter by assigned technician ID
unassignedNoShow only unassigned tickets
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It only lists filter options and does not disclose pagination behavior, return format, or any side effects. This is a significant gap for a list tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two short sentences, front-loaded with the core purpose. Every word earns its place with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema and no annotations, the description should explain pagination, result structure, and all available filters (including 'unassigned'). It only mentions a subset of filters and lacks return-value details, making it incomplete for agent decision-making.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the description adds minimal value beyond the schema. It summarizes the main filter dimensions but does not explain each parameter's meaning beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'List tickets in SuperOps.ai', with a specific verb and resource. It also mentions key filter dimensions, distinguishing it from sibling tools like get, create, update, and add_note.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The tool name and description imply a list/query operation, making it clear when to use it versus get (single ticket) or create/update. However, it does not explicitly state when not to use it or mention alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/wyre-technology/superops-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server