set_customer_ai_error
Correct inaccurate content in customer-facing WhatsApp AI responses by providing accurate information and categorizing errors for improvement.
Instructions
Record Customer AI Correction — Record a correction for the CUSTOMER-FACING WhatsApp AI (auto-pilot, workflows, suggestions, chat web plugin). Use ONLY when the CONTENT of a response sent to a customer was wrong (wrong info, wrong tone, unnecessary questions to the customer). Do NOT use this for behavioral rules about when/whether to respond — those belong in set_ai_error. IMPORTANT: If the user says the AI should not have replied or should have handled the situation differently, that is a behavioral rule for set_ai_error, not a content correction. [mutation]
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| fact_content | Yes | The correct information that the AI should use instead | |
| category | Yes | Category: shipping, pricing, warranty, product, tone, policy, communication, general | |
| original_text | No | The wrong text that the AI generated |