get_hourly_performance
Retrieve call performance metrics broken down by hour, including count, average duration, and cost. Identify peak hours to optimize staffing and resources.
Instructions
Get performance metrics by hour of day (0-23). Shows call count, average duration, and cost per hour. Useful for identifying peak hours.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| end_date | No | End date (ISO 8601, e.g. 2025-01-20T23:59:59Z). Defaults to now. | |
| call_type | No | Filter by call type | |
| agent_name | No | Filter to a specific agent (partial match) | |
| start_date | No | Start date (ISO 8601, e.g. 2025-01-15T00:00:00Z). Defaults to 7 days ago. | |
| campaign_id | No | Filter to a specific campaign by ID |