get_agent_performance
Compare agent performance metrics including call volume, duration, completion rate, and cost to identify top and bottom performers.
Instructions
Compare agent performance — shows each agent's total calls, average duration, completion rate, and cost. Use to find top and bottom performers.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| start_date | No | Start date (ISO 8601, e.g. 2025-01-15T00:00:00Z). Defaults to 7 days ago. | |
| end_date | No | End date (ISO 8601, e.g. 2025-01-20T23:59:59Z). Defaults to now. | |
| agent_name | No | Filter to a specific agent (partial match) | |
| campaign_id | No | Filter to a specific campaign by ID | |
| call_type | No | Filter by call type |