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configure_call_actions

Enable or disable the agent's ability to end calls, and set or remove a transfer number for cold transfers. Control these call actions at the agent level.

Instructions

Enable/disable the agent's end_call action and set/remove a transfer_call number. These are AGENT-LEVEL settings (the console's Tools tab) that apply to the whole agent — for multi-agent (Playbooks) agents the runtime injects them into every playbook, never gated behind auth. Changes land on a draft; publish_draft to go live. Without an enabled end_call the agent cannot hang up on its own.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
agent_idYesThe agent ID
draft_idNoDraft to edit (stacks onto its other changes). Omit to create a new draft from the active version.
end_callNotrue = enable the end_call action; false = remove it
end_call_descriptionNoOptional guidance for WHEN to end the call (used with end_call: true)
transfer_call_numberNoCold-transfer destination in E.164 (e.g. +9198...). '' removes the transfer_call action.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Discloses that settings apply to the whole agent, are never gated behind auth, require publishing, and consequences of not enabling end_call. Without annotations, this is good but could mention more about side effects or permissions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Four sentences, each purposeful: introduces main action, explains scope, details workflow, and notes consequence. No fluff, well-structured for quick comprehension.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers purpose, scope, workflow, and a behavioral consequence. Lacks mention of error conditions or prerequisites beyond required agent_id. Sufficient for a configuration tool but could elaborate on draft management.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Adds value beyond schema by explaining boolean semantics (true/false for end_call) and that empty string removes transfer_call. Also clarifies end_call_description's usage condition. Schema already covers parameter descriptions, so this is above baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: enabling/disabling the end_call action and setting/removing a transfer_call number. It specifies these are agent-level settings, distinguishing it from other agent configuration tools like update_agent_config or add_agent_tool.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides context on scope (agent-level, multi-agent) and workflow (changes land on draft, requires publish). Implicitly suggests when to use, but lacks explicit comparison to sibling tools or when-not-to-use scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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