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configure_call_actions

Configure an AI agent's call actions: enable or disable end_call, and set or remove a transfer number. Manage these agent-level settings to control call termination and transfer behavior.

Instructions

Enable/disable the agent's end_call action and set/remove a transfer_call number. These are AGENT-LEVEL settings (the console's Tools tab) that apply to the whole agent — for multi-agent (Playbooks) agents the runtime injects them into every playbook, never gated behind auth. Changes land on the branch's draft; publish_draft to go live. Without an enabled end_call the agent cannot hang up on its own.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
agent_idYesThe agent ID
end_callNotrue = enable the end_call action; false = remove it
branch_idNoBranch whose draft to edit (from list_branches). Omit to use the live branch; if the agent has multiple branches you'll be asked to pick one.
end_call_descriptionNoOptional guidance for WHEN to end the call (used with end_call: true)
transfer_call_numberNoCold-transfer destination in E.164 (e.g. +9198...). '' removes the transfer_call action.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, description carries full burden. Discloses draft behavior, auth note ('never gated behind auth'), and consequence of disabling end_call. Could mention return value but adequate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single paragraph with no wasted words. Could be broken into sentences for readability, but efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers scope, draft lifecycle, auth, and a critical consequence. No output schema, but tool is configuration-oriented and return value may be implicit.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline 3. Description adds context like 'false = remove it' and E.164 example, but schema already covers most meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states the tool enables/disables end_call and sets/removes transfer_call number. Uses specific verbs and identifies resource as agent-level settings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explains that settings are agent-wide, apply to all playbooks, and require publish_draft to go live. No explicit alternatives but context is clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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