configure_playbooks
Configure intent routing, conversation guide, and identity verification tools for a multi-agent AI system. Edits are saved to a draft and require publishing to go live.
Instructions
Configure the section-level Playbooks settings of a multi_agents agent: the intent router (fallback playbook, mid-call rerouting), the conversation guide (persona/tone/global rules injected into EVERY playbook — define them once here, not per-SOP), and the shared identity tools that satisfy weak/strong auth. Edits land on a draft (auto-created when draft_id omitted); publish_draft to go live.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| agent_id | Yes | The multi_agents agent ID | |
| draft_id | No | Draft to edit. Omit to start a NEW draft from the active version (its id is returned — pass it to subsequent playbooks calls so all edits land on the same draft). Changes go live only after publish_draft. | |
| weak_auth_tools | No | REPLACES the shared weak-auth (caller recognition) tools, e.g. identify_by_phone. Required (non-empty) if any playbook uses auth_level weak or strong. | |
| strong_auth_tools | No | REPLACES the shared strong-auth (full identity proof) tools, e.g. verify_dob. Required (non-empty) if any playbook uses auth_level strong. | |
| conversation_guide | No | Persona + style + global rules injected into every specialist prompt (e.g. 'You are Aria, a warm female support agent; mirror the caller's language; be concise.') | |
| fallback_playbook_id | No | Playbook the router uses when no intent matches. Must be an enabled playbook id. | |
| allow_mid_call_reroute | No | Let the router switch playbooks mid-call when the caller's intent changes |