Get Configuration Item
servicenow_get_ciRetrieve detailed CMDB configuration item records by name or sys_id, including hardware, network, OS, and relationship data. Narrow searches by class name for precise results.
Instructions
Get detailed information about a specific CMDB configuration item by name or sys_id.
Args:
identifier (string): CI name (exact match or contains) or sys_id
class_name (string): CI class to narrow the lookup if name is ambiguous
response_format: Output format
Returns: Full CI record including hardware, network, OS, and relationship details
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| class_name | No | CI class name to narrow search (optional) | |
| identifier | Yes | CI name or sys_id | |
| response_format | No | Output format: 'markdown' (default) for human-readable or 'json' for structured data | markdown |