Create Change Request
servicenow_create_changeCreate a new ServiceNow change request with details like type, priority, and implementation plan.
Instructions
Create a new ServiceNow change request.
Args:
short_description (string): Brief title (required)
type (string): 'standard', 'normal', or 'emergency'
description (string): Detailed description/justification
implementation_plan (string): Steps to implement the change
backout_plan (string): Rollback procedure if change fails
test_plan (string): Testing steps
start_date (string): Planned start (ISO 8601 or ServiceNow format: '2024-06-01 09:00:00')
end_date (string): Planned end
assignment_group (string): sys_id of assignment group
assigned_to (string): sys_id of assignee
priority (number): 1–5
risk (number): 1=High, 2=Moderate, 3=Low
additional_fields (object): Any additional field-value pairs
Returns: Created change request with number and sys_id
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| risk | No | Risk level (1=High, 2=Moderate, 3=Low, 4=Very High) | |
| type | No | Change type | normal |
| end_date | No | Planned end date | |
| priority | No | Priority (1=Critical–5=Planning) | |
| test_plan | No | Testing procedure | |
| start_date | No | Planned start date (e.g., '2024-06-01 09:00:00') | |
| assigned_to | No | Assignee sys_id | |
| description | No | Detailed description | |
| backout_plan | No | Rollback/backout procedure | |
| justification | No | Business justification | |
| response_format | No | Output format: 'markdown' (default) for human-readable or 'json' for structured data | markdown |
| assignment_group | No | Assignment group sys_id | |
| additional_fields | No | Additional field-value pairs | |
| short_description | Yes | Change request title | |
| implementation_plan | No | Implementation steps |