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Scored across 41 tools
There is significant overlap between generic tools (query_records, get_record, create_record, update_record) and specialized tools (list_incidents, get_incident, create_incident, etc.). While descriptions suggest using specialized tools when available, an agent could easily be confused about which tool to call for listing incidents vs. querying the incident table.
All tools follow a consistent 'servicenow_verb_noun' pattern using snake_case. Verbs like get/list/search/create/update/delete are used predictably across the set, and even compound names like get_ci_relationships follow the same structure.
With 41 tools, this server exceeds the recommended threshold for a well-scoped tool set. While the domain is broad, many tools could be consolidated (e.g., generic CRUD already covers core record operations), making the set feel heavy and harder to navigate.
The tool surface covers major ServiceNow domains (incidents, changes, CMDB, knowledge, catalog, users, groups) plus admin and development tools. Gaps exist for problems, approvals, and knowledge article management, but generic record tools can work around these limitations.