How do I use servicenow-api?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@servicenow-api show me all open incidents with priority 1" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

servicenow-api

by Knuckles-Team

Overview Schema Related Servers Score Discussions

Python

Remote

Servicenow Api

CLI or API | MCP | Agent

PyPI - Version MCP Server PyPI - Downloads GitHub Repo stars GitHub forks GitHub contributors PyPI - License GitHub GitHub last commit (by committer) GitHub pull requests GitHub closed pull requests GitHub issues GitHub top language GitHub language count GitHub repo size GitHub repo file count (file type) PyPI - Wheel PyPI - Implementation

Version: 2.1.0

Documentation — Installation, deployment, and usage across the API, CLI, MCP, and A2A agent interfaces are maintained in the official documentation.

Related MCP server: snow-mcp

Overview

Servicenow Api is a production-grade Agent and Model Context Protocol (MCP) server designed to interface directly with Python ServiceNow API Wrapper.

Key Features

Consolidated Action-Routed MCP Tools: Minimizes token overhead and eliminates tool bloat in LLM contexts by grouping methods into optimized, togglable tool modules.
Enterprise-Grade Security: Comprehensive support for Eunomia policies, OIDC token delegation, and granular execution context tracking.
Integrated Graph Agent: Built-in Pydantic AI agent supporting the Agent Control Protocol (ACP) and standard Web interfaces (AG-UI).
Native Telemetry & Tracing: Out-of-the-box OpenTelemetry exports and native Langfuse tracing.

CLI or API

This agent wraps the Python ServiceNow API Wrapper API. You can interact with it programmatically or via its integrated execution entrypoints.

Detailed instructions on how to use the underlying API wrappers, extended schema bindings, and developer SDK references are maintained in docs/index.md.

MCP

This server utilizes dynamic Action-Routed tools to optimize token overhead and maximize IDE compatibility.

Tool surface — `MCP_TOOL_MODE`

Set MCP_TOOL_MODE (in the shared ~/.config/agent-utilities/config.json or env) to choose the surface:

condensed (default) — the action-routed tools below (servicenow_<domain>(action, params_json)).
verbose — one named, documented 1:1 tool per API method (servicenow_get_cmdb_instance(...)), tagged verbose.
both — register both sets.

Filter the verbose set with --tools tag:verbose / MCP_ENABLED_TAGS=verbose. See the agent-utilities guide MCP Tool Modes for details.

Available MCP Tools

The table below is auto-generated from the MCP server — do not edit by hand.

Condensed action-routed tools (`MCP_TOOL_MODE=condensed`)

MCP Tool	Toggle Env Var	Description
`servicenow_account`	`ACCOUNTTOOL`	Manage servicenow account operations.
`servicenow_activity_subscriptions`	`ACTIVITY_SUBSCRIPTIONSTOOL`	Manage servicenow activity subscriptions operations.
`servicenow_aggregate`	`AGGREGATETOOL`	Manage servicenow aggregate operations.
`servicenow_application`	`APPLICATIONTOOL`	Manage servicenow application operations.
`servicenow_attachment`	`ATTACHMENTTOOL`	Manage servicenow attachment operations.
`servicenow_auth`	`AUTHTOOL`	Manage servicenow auth operations.
`servicenow_batch`	`BATCHTOOL`	Manage servicenow batch operations.
`servicenow_change_management`	`CHANGE_MANAGEMENTTOOL`	Manage servicenow change management operations.
`servicenow_cicd`	`CICDTOOL`	Manage servicenow cicd operations.
`servicenow_cilifecycle`	`CILIFECYCLETOOL`	Manage servicenow cilifecycle operations.
`servicenow_cmdb`	`CMDBTOOL`	Manage servicenow cmdb operations.
`servicenow_custom_api`	`CUSTOM_APITOOL`	Manage servicenow custom api operations.
`servicenow_data_classification`	`DATA_CLASSIFICATIONTOOL`	Manage servicenow data classification operations.
`servicenow_devops`	`DEVOPSTOOL`	Manage servicenow devops operations.
`servicenow_email`	`EMAILTOOL`	Manage servicenow email operations.
`servicenow_flows`	`FLOWSTOOL`	Manage servicenow flows operations.
`servicenow_hr`	`HRTOOL`	Manage servicenow hr operations.
`servicenow_import_sets`	`IMPORT_SETSTOOL`	Manage servicenow import sets operations.
`servicenow_incidents`	`INCIDENTSTOOL`	Manage servicenow incidents operations.
`servicenow_ingest_incidents`	`MISCTOOL`	Natively ingest ServiceNow incidents into epistemic-graph as typed :Incident nodes.
`servicenow_knowledge_management`	`KNOWLEDGE_MANAGEMENTTOOL`	Manage servicenow knowledge management operations.
`servicenow_metricbase`	`METRICBASETOOL`	Manage servicenow metricbase operations.
`servicenow_plugins`	`PLUGINSTOOL`	Manage servicenow plugins operations.
`servicenow_ppm`	`PPMTOOL`	Manage servicenow ppm operations.
`servicenow_problem`	`PROBLEMTOOL`	Manage servicenow problem management operations.
`servicenow_product_inventory`	`PRODUCT_INVENTORYTOOL`	Manage servicenow product inventory operations.
`servicenow_sdk`	`SDKTOOL`	Scaffold, build, and deploy a ServiceNow Studio scoped app via the now-sdk CLI.
`servicenow_service_qualification`	`SERVICE_QUALIFICATIONTOOL`	Manage servicenow service qualification operations.
`servicenow_source_control`	`SOURCE_CONTROLTOOL`	Manage servicenow source control operations.
`servicenow_table_api`	`TABLE_APITOOL`	Manage servicenow table api operations.
`servicenow_testing`	`TESTINGTOOL`	Manage servicenow testing operations.
`servicenow_update_sets`	`UPDATE_SETSTOOL`	Manage servicenow update sets operations.

Verbose 1:1 API-mapped tools (`MCP_TOOL_MODE=verbose` or `both`)

MCP Tool	Toggle Env Var	Description
`servicenow_activate_plugin`	`DEVOPSTOOL`	Activate a plugin based on the provided plugin_id.
`servicenow_add_ci_lifecycle_action`	`CMDBTOOL`	Adds a specified CI action to a specified list of CIs.
`servicenow_add_table_record`	`SYSTEMTOOL`	Add a new record to the specified table.
`servicenow_api_request`	`SYSTEMTOOL`	Invoke the api_request operation.
`servicenow_app_repo_install`	`DEVOPSTOOL`	Install an application from the repository based on the provided parameters.
`servicenow_app_repo_publish`	`DEVOPSTOOL`	Publish an application to the repository based on the provided parameters.
`servicenow_app_repo_rollback`	`DEVOPSTOOL`	Rollback an application in the repository based on the provided parameters.
`servicenow_apply_remote_source_control_changes`	`OTHERTOOL`	Apply remote source control changes based on the provided parameters.
`servicenow_approve_change_request`	`CHANGETOOL`	Approve or reject a change request.
`servicenow_batch_install`	`OTHERTOOL`	Initiate a batch installation with the provided parameters.
`servicenow_batch_install_result`	`OTHERTOOL`	Get the result of a batch installation based on the provided result ID.
`servicenow_batch_request`	`OTHERTOOL`	Sends multiple REST API requests in a single call.
`servicenow_batch_rollback`	`OTHERTOOL`	Rollback a batch installation based on the provided rollback ID.
`servicenow_calculate_standard_change_request_risk`	`CHANGETOOL`	Calculate and update the risk of a standard change request.
`servicenow_check_change_request_conflict`	`CHANGETOOL`	Check for conflicts in a change request.
`servicenow_check_ci_lifecycle_compat_actions`	`CMDBTOOL`	Determines whether two specified CI actions are compatible.
`servicenow_check_ci_lifecycle_lease_expired`	`CMDBTOOL`	Determines whether the lease has expired for the requester.
`servicenow_check_ci_lifecycle_not_allowed_action`	`CMDBTOOL`	Determines whether a specified CI action is not allowed.
`servicenow_check_ci_lifecycle_not_allowed_ops_transition`	`CMDBTOOL`	Determines whether an operational state transition is allowed.
`servicenow_check_ci_lifecycle_requestor_valid`	`CMDBTOOL`	Determines whether the specified user is a valid requester.
`servicenow_check_devops_change_control`	`DEVOPSTOOL`	Checks if the orchestration task is under change control.
`servicenow_check_devops_step_mapping`	`DEVOPSTOOL`	Verifies that the information being passed is valid for the creation of an orchestration task.
`servicenow_check_service_qualification`	`OTHERTOOL`	Creates a technical service qualification request.
`servicenow_collect_graph_for_roots`	`CMDBTOOL`	Invoke the collect_graph_for_roots operation.
`servicenow_combo_suite_scan`	`OTHERTOOL`	Initiate a suite scan for a combo based on the provided combo_sys_id.
`servicenow_create_change_request`	`CHANGETOOL`	Create a new change request.
`servicenow_create_change_request_ci_association`	`CHANGETOOL`	Create associations between a change request and configuration items (CIs).
`servicenow_create_change_request_task`	`CHANGETOOL`	Create a new task associated with a change request.
`servicenow_create_cmdb_instance`	`CMDBTOOL`	Creates a single configuration item (CI).
`servicenow_create_cmdb_relation`	`CMDBTOOL`	Adds an inbound and/or outbound relation to the specified CI.
`servicenow_create_incident`	`INCIDENTTOOL`	Create a new incident record.
`servicenow_create_problem`	`PROBLEMTOOL`	Create a new problem record.
`servicenow_delete_attachment`	`OTHERTOOL`	Invoke the delete_attachment operation.
`servicenow_delete_change_request`	`CHANGETOOL`	Delete a change request.
`servicenow_delete_change_request_conflict_scan`	`CHANGETOOL`	Delete conflict scan information associated with a change request.
`servicenow_delete_change_request_task`	`CHANGETOOL`	Delete a task associated with a change request.
`servicenow_delete_ci_lifecycle_action`	`CMDBTOOL`	Removes a configuration item (CI) action for a list of CIs.
`servicenow_delete_cmdb_relation`	`CMDBTOOL`	Deletes the relation for the specified configuration item (CI).
`servicenow_delete_incident`	`INCIDENTTOOL`	Delete an incident record.
`servicenow_delete_problem`	`PROBLEMTOOL`	Delete a problem record.
`servicenow_delete_product_inventory`	`OTHERTOOL`	Deletes a specified product inventory record.
`servicenow_delete_table_record`	`SYSTEMTOOL`	Delete a record from the specified table.
`servicenow_extend_ci_lifecycle_lease`	`CMDBTOOL`	Extends the specified CI action's lease expiration time.
`servicenow_full_scan`	`OTHERTOOL`	Initiate a full instance scan.
`servicenow_get_account`	`OTHERTOOL`	Invoke the get_account operation.
`servicenow_get_activity_subscriptions`	`OTHERTOOL`	Invoke the get_activity_subscriptions operation.
`servicenow_get_application`	`OTHERTOOL`	Get information about an application.
`servicenow_get_attachment`	`OTHERTOOL`	Invoke the get_attachment operation.
`servicenow_get_change_request`	`CHANGETOOL`	Retrieve details of a specific change request.
`servicenow_get_change_request_ci`	`CHANGETOOL`	Retrieve the configuration item (CI) associated with a change request.
`servicenow_get_change_request_conflict`	`CHANGETOOL`	Retrieve conflict information associated with a change request.
`servicenow_get_change_request_models`	`CHANGETOOL`	Retrieve change request models based on specified parameters.
`servicenow_get_change_request_nextstate`	`CHANGETOOL`	Retrieve the next state of a specific change request.
`servicenow_get_change_request_schedule`	`CHANGETOOL`	Retrieve the schedule of a change request based on CI sys ID.
`servicenow_get_change_request_tasks`	`CHANGETOOL`	Retrieve tasks associated with a specific change request.
`servicenow_get_change_request_worker`	`CHANGETOOL`	Retrieve details of a change request worker.
`servicenow_get_change_requests`	`CHANGETOOL`	Retrieve change requests based on specified parameters.
`servicenow_get_ci_lifecycle_active_actions`	`CMDBTOOL`	Returns a list of active CI actions for the specified CI.
`servicenow_get_ci_lifecycle_status`	`CMDBTOOL`	Returns the current operational state for the specified CI.
`servicenow_get_cmdb`	`CMDBTOOL`	Get Configuration Management Database (CMDB) information based on specified parameters.
`servicenow_get_cmdb_instance`	`CMDBTOOL`	Returns attributes and relationship information for a specified CI record.
`servicenow_get_cmdb_instances`	`CMDBTOOL`	Returns the available configuration items (CI) for a specified CMDB class.
`servicenow_get_data_classification`	`OTHERTOOL`	Invoke the get_data_classification operation.
`servicenow_get_devops_change_info`	`DEVOPSTOOL`	Retrieves change request details for a specified orchestration pipeline execution.
`servicenow_get_devops_code_schema`	`DEVOPSTOOL`	Returns the schema object for a specified code resource.
`servicenow_get_devops_onboarding_status`	`DEVOPSTOOL`	Returns the current status of the specified onboarding event.
`servicenow_get_devops_orchestration_schema`	`DEVOPSTOOL`	Returns the schema object for a specified orchestration resource.
`servicenow_get_devops_plan_schema`	`DEVOPSTOOL`	Returns the schema object for a specific plan.
`servicenow_get_featured_knowledge_article`	`KNOWLEDGETOOL`	Get featured Knowledge Base articles.
`servicenow_get_flow_metadata`	`SYSTEMTOOL`	Fetch rich metadata for any flow/subflow.
`servicenow_get_hr_profile`	`OTHERTOOL`	Invoke the get_hr_profile operation.
`servicenow_get_import_set`	`OTHERTOOL`	Get details of a specific import set record.
`servicenow_get_incident`	`INCIDENTTOOL`	Retrieve details of a specific incident record.
`servicenow_get_incidents`	`INCIDENTTOOL`	Retrieve details of incident records.
`servicenow_get_knowledge_article`	`KNOWLEDGETOOL`	Get Knowledge Base article.
`servicenow_get_knowledge_article_attachment`	`KNOWLEDGETOOL`	Get Knowledge Base article attachment.
`servicenow_get_knowledge_articles`	`KNOWLEDGETOOL`	Get all Knowledge Base articles.
`servicenow_get_most_viewed_knowledge_articles`	`KNOWLEDGETOOL`	Get most viewed Knowledge Base articles.
`servicenow_get_problem`	`PROBLEMTOOL`	Retrieve details of a specific problem record.
`servicenow_get_problems`	`PROBLEMTOOL`	Retrieve details of problem records.
`servicenow_get_product_inventory`	`OTHERTOOL`	Retrieves a list of all product inventories.
`servicenow_get_service_qualification`	`OTHERTOOL`	Retrieves a technical qualification request by ID or list all.
`servicenow_get_standard_change_request_model`	`CHANGETOOL`	Retrieve details of a standard change request model.
`servicenow_get_standard_change_request_template`	`CHANGETOOL`	Retrieve details of a standard change request template.
`servicenow_get_standard_change_request_templates`	`CHANGETOOL`	Retrieve standard change request templates based on specified parameters.
`servicenow_get_stats`	`SYSTEMTOOL`	Invoke the get_stats operation.
`servicenow_get_table`	`SYSTEMTOOL`	Get records from the specified table based on provided parameters.
`servicenow_get_table_record`	`SYSTEMTOOL`	Get a specific record from the specified table.
`servicenow_import_repository`	`DEVOPSTOOL`	Import a repository based on the provided parameters.
`servicenow_ingest_cmdb_data`	`CMDBTOOL`	Inserts records into the Import Set table associated with the data source.
`servicenow_insert_cost_plans`	`OTHERTOOL`	Creates cost plans.
`servicenow_insert_import_set`	`OTHERTOOL`	Insert a new record into the specified import set.
`servicenow_insert_multiple_import_sets`	`OTHERTOOL`	Insert multiple records into the specified import set.
`servicenow_insert_project_tasks`	`OTHERTOOL`	Creates a project and associated project tasks.
`servicenow_instance_scan_progress`	`OTHERTOOL`	Get progress information for an instance scan based on the provided progress ID.
`servicenow_metricbase_insert`	`OTHERTOOL`	Invoke the metricbase_insert operation.
`servicenow_patch_cmdb_instance`	`CMDBTOOL`	Replaces attributes in the specified CI record (PATCH).
`servicenow_patch_table_record`	`SYSTEMTOOL`	Partially update a record in the specified table.
`servicenow_point_scan`	`OTHERTOOL`	Initiate a point instance scan based on the provided parameters.
`servicenow_process_service_qualification_result`	`OTHERTOOL`	Processes a technical service qualification result.
`servicenow_progress`	`OTHERTOOL`	Get progress information based on the provided progress ID.
`servicenow_refresh_auth_token`	`SYSTEMTOOL`	Refresh the authentication token
`servicenow_refresh_change_request_impacted_services`	`CHANGETOOL`	Refresh impacted services for a change request.
`servicenow_register_ci_lifecycle_operator`	`CMDBTOOL`	Registers an operator for a non-workflow user.
`servicenow_register_devops_artifact`	`DEVOPSTOOL`	Enables orchestration tools to register artifacts into a ServiceNow instance.
`servicenow_rollback_plugin`	`DEVOPSTOOL`	Rollback a plugin based on the provided plugin_id.
`servicenow_run_test_suite`	`OTHERTOOL`	Run a test suite based on the provided parameters.
`servicenow_send_email`	`SYSTEMTOOL`	Invoke the send_email operation.
`servicenow_set_ci_lifecycle_status`	`CMDBTOOL`	Sets the operational state for a specified list of CIs.
`servicenow_suite_scan`	`OTHERTOOL`	Initiate a suite scan based on the provided suite_sys_id and sys_ids.
`servicenow_unregister_ci_lifecycle_operator`	`CMDBTOOL`	Unregisters an operator for non-workflow users.
`servicenow_update_change_request`	`CHANGETOOL`	Update details of a change request.
`servicenow_update_change_request_first_available`	`CHANGETOOL`	Update the schedule of a change request to the first available slot.
`servicenow_update_change_request_task`	`CHANGETOOL`	Update details of a task associated with a change request.
`servicenow_update_cmdb_instance`	`CMDBTOOL`	Updates the specified CI record (PUT).
`servicenow_update_incident`	`INCIDENTTOOL`	Update an existing incident record.
`servicenow_update_problem`	`PROBLEMTOOL`	Update an existing problem record.
`servicenow_update_set_back_out`	`DEVOPSTOOL`	Backs out an installation operation that was performed on an update set with a given sys_id.
`servicenow_update_set_commit`	`DEVOPSTOOL`	Commits an update set with a given sys_id.
`servicenow_update_set_commit_multiple`	`DEVOPSTOOL`	Commits multiple update sets in a single request according to the order that they're provided.
`servicenow_update_set_create`	`DEVOPSTOOL`	Creates a new update set and inserts the new record in the Update Sets [sys_update_set] table.
`servicenow_update_set_preview`	`DEVOPSTOOL`	Previews an update set to check for any conflicts and retrieve progress information about the update set operation.
`servicenow_update_set_retrieve`	`DEVOPSTOOL`	Retrieves an update set with a given sys_id and allows you to remove the existing retrieved update set from the instance.
`servicenow_update_table_record`	`SYSTEMTOOL`	Fully update a record in the specified table.
`servicenow_upload_attachment`	`OTHERTOOL`	Upload a file as an attachment on a table record.
`servicenow_workflow_to_mermaid`	`SYSTEMTOOL`	Generates a Mermaid diagram representing the relationships between ServiceNow flows and subflows.

32 action-routed tool(s) · 126 verbose 1:1 tool(s). Each is enabled unless its <DOMAIN>TOOL toggle is set false; MCP_TOOL_MODE selects the surface (intent default — the six verb-tools, granular set loaded on demand · condensed action-routed · verbose 1:1 · both). Auto-generated — do not edit.

Detailed tool schemas, parameter shapes, and validation constraints are preserved in docs/usage.md.

Dynamic Tool Selection & Visibility

This MCP server supports dynamic toolset selection and visibility filtering at runtime. This allows you to restrict the set of exposed tools in order to prevent blowing up the LLM's context window.

You can configure tool filtering via multiple input channels:

CLI Arguments: Pass --tools or --toolsets (or their disabled counterparts --disabled-tools and --disabled-toolsets) during startup.
Environment Variables: Define standard environment variables:
- MCP_ENABLED_TOOLS / MCP_DISABLED_TOOLS
- MCP_ENABLED_TAGS / MCP_DISABLED_TAGS
HTTP SSE Request Headers: Pass custom headers during transport initialization:
- x-mcp-enabled-tools / x-mcp-disabled-tools
- x-mcp-enabled-tags / x-mcp-disabled-tags
HTTP SSE Request Query Parameters: Append query parameters directly to your transport connection URL:
- ?tools=tool1,tool2
- ?tags=tag1

When query strings or parameters are supplied, an LLM-free Knowledge Graph resolution layer (using DynamicToolOrchestrator) matches query intents against known tool tags, names, or descriptions, with safe fallback and automated 24-hour background cache refreshing.

MCP Configuration Examples

Install the connector-focused [mcp] extra. Examples use servicenow-api[mcp] to add FastMCP / FastAPI through agent-utilities[mcp]; the required Agent Utilities core still carries epistemic-graph[full]. The [agent-runtime] extra additionally enables model orchestration.

stdio Transport (local IDEs — Cursor, Claude Desktop, VS Code)

{
  "mcpServers": {
    "servicenow-mcp": {
      "command": "uvx",
      "args": [
        "--from",
        "servicenow-api[mcp]",
        "servicenow-mcp"
      ],
      "env": {
        "MCP_TOOL_MODE": "intent",
        "ACCOUNTTOOL": "True",
        "ACTIVITY_SUBSCRIPTIONSTOOL": "True",
        "AGGREGATETOOL": "True",
        "APPLICATIONTOOL": "True",
        "ATTACHMENTTOOL": "True",
        "AUTHTOOL": "True",
        "BATCHTOOL": "True",
        "CHANGE_MANAGEMENTTOOL": "True",
        "CICDTOOL": "True",
        "CILIFECYCLETOOL": "True",
        "CMDBTOOL": "True",
        "CUSTOM_APITOOL": "True",
        "DATA_CLASSIFICATIONTOOL": "True",
        "DELEGATED_SCOPES": "api",
        "DEVOPSTOOL": "True",
        "EMAILTOOL": "True",
        "FLOWSTOOL": "True",
        "HRTOOL": "True",
        "IMPORT_SETSTOOL": "True",
        "INCIDENTSTOOL": "True",
        "KNOWLEDGE_MANAGEMENTTOOL": "True",
        "METRICBASETOOL": "True",
        "MISCTOOL": "True",
        "OPENAPI_CLIENT_ID": "your_openapi_client_id_here",
        "OPENAPI_CLIENT_SECRET": "your_openapi_client_secret_here",
        "OPENAPI_PASSWORD": "your_openapi_password_here",
        "OPENAPI_USERNAME": "your_openapi_username_here",
        "PLUGINSTOOL": "True",
        "PPMTOOL": "True",
        "PROBLEMTOOL": "True",
        "PRODUCT_INVENTORYTOOL": "True",
        "SDKTOOL": "True",
        "SDK_WORKDIR": "/data/servicenow-sdk-workspace",
        "SERVICENOW_CLIENT_SECRET": "your_servicenow_client_secret_here",
        "SERVICENOW_INSTANCE": "https://instance.example.invalid",
        "SERVICENOW_PASSWORD": "your_servicenow_password_here",
        "SERVICENOW_TLS_PROFILE": "system",
        "SERVICE_QUALIFICATIONTOOL": "True",
        "SOURCE_CONTROLTOOL": "True",
        "TABLE_APITOOL": "True",
        "TESTINGTOOL": "True",
        "UPDATE_SETSTOOL": "True"
      }
    }
  }
}

Runtime references require an alias-aware launcher such as GraphOS. Other launchers must omit those entries and inject the resolved values through their own runtime secret boundary.

Streamable-HTTP Transport (networked / production)

{
  "mcpServers": {
    "servicenow-mcp": {
      "command": "uvx",
      "args": [
        "--from",
        "servicenow-api[mcp]",
        "servicenow-mcp",
        "--transport",
        "streamable-http",
        "--port",
        "8000"
      ],
      "env": {
        "TRANSPORT": "streamable-http",
        "HOST": "127.0.0.1",
        "PORT": "8000",
        "MCP_TOOL_MODE": "intent",
        "ACCOUNTTOOL": "True",
        "ACTIVITY_SUBSCRIPTIONSTOOL": "True",
        "AGGREGATETOOL": "True",
        "APPLICATIONTOOL": "True",
        "ATTACHMENTTOOL": "True",
        "AUTHTOOL": "True",
        "BATCHTOOL": "True",
        "CHANGE_MANAGEMENTTOOL": "True",
        "CICDTOOL": "True",
        "CILIFECYCLETOOL": "True",
        "CMDBTOOL": "True",
        "CUSTOM_APITOOL": "True",
        "DATA_CLASSIFICATIONTOOL": "True",
        "DELEGATED_SCOPES": "api",
        "DEVOPSTOOL": "True",
        "EMAILTOOL": "True",
        "FLOWSTOOL": "True",
        "HRTOOL": "True",
        "IMPORT_SETSTOOL": "True",
        "INCIDENTSTOOL": "True",
        "KNOWLEDGE_MANAGEMENTTOOL": "True",
        "METRICBASETOOL": "True",
        "MISCTOOL": "True",
        "OPENAPI_CLIENT_ID": "your_openapi_client_id_here",
        "OPENAPI_CLIENT_SECRET": "your_openapi_client_secret_here",
        "OPENAPI_PASSWORD": "your_openapi_password_here",
        "OPENAPI_USERNAME": "your_openapi_username_here",
        "PLUGINSTOOL": "True",
        "PPMTOOL": "True",
        "PROBLEMTOOL": "True",
        "PRODUCT_INVENTORYTOOL": "True",
        "SDKTOOL": "True",
        "SDK_WORKDIR": "/data/servicenow-sdk-workspace",
        "SERVICENOW_CLIENT_SECRET": "your_servicenow_client_secret_here",
        "SERVICENOW_INSTANCE": "https://instance.example.invalid",
        "SERVICENOW_PASSWORD": "your_servicenow_password_here",
        "SERVICENOW_TLS_PROFILE": "system",
        "SERVICE_QUALIFICATIONTOOL": "True",
        "SOURCE_CONTROLTOOL": "True",
        "TABLE_APITOOL": "True",
        "TESTINGTOOL": "True",
        "UPDATE_SETSTOOL": "True"
      }
    }
  }
}

Alternatively, connect to a pre-deployed Streamable-HTTP instance by url:

{
  "mcpServers": {
    "servicenow-mcp": {
      "url": "http://localhost:8000/servicenow-mcp/mcp"
    }
  }
}

Run a reviewed container image as a least-privilege stdio child (no listener or published port):

docker run -i --rm \
  --read-only \
  --cap-drop=ALL \
  --security-opt=no-new-privileges \
  --pids-limit=256 \
  --tmpfs /tmp:rw,noexec,nosuid,nodev,size=64m \
  -e TRANSPORT=stdio \
  -e MCP_TOOL_MODE=intent \
  -e ACCOUNTTOOL=True \
  -e ACTIVITY_SUBSCRIPTIONSTOOL=True \
  -e AGGREGATETOOL=True \
  -e APPLICATIONTOOL=True \
  -e ATTACHMENTTOOL=True \
  -e AUTHTOOL=True \
  -e BATCHTOOL=True \
  -e CHANGE_MANAGEMENTTOOL=True \
  -e CICDTOOL=True \
  -e CILIFECYCLETOOL=True \
  -e CMDBTOOL=True \
  -e CUSTOM_APITOOL=True \
  -e DATA_CLASSIFICATIONTOOL=True \
  -e DELEGATED_SCOPES=api \
  -e DEVOPSTOOL=True \
  -e EMAILTOOL=True \
  -e FLOWSTOOL=True \
  -e HRTOOL=True \
  -e IMPORT_SETSTOOL=True \
  -e INCIDENTSTOOL=True \
  -e KNOWLEDGE_MANAGEMENTTOOL=True \
  -e METRICBASETOOL=True \
  -e MISCTOOL=True \
  -e OPENAPI_CLIENT_ID=your_openapi_client_id_here \
  -e OPENAPI_CLIENT_SECRET=your_openapi_client_secret_here \
  -e OPENAPI_PASSWORD=your_openapi_password_here \
  -e OPENAPI_USERNAME=your_openapi_username_here \
  -e PLUGINSTOOL=True \
  -e PPMTOOL=True \
  -e PROBLEMTOOL=True \
  -e PRODUCT_INVENTORYTOOL=True \
  -e SDKTOOL=True \
  -e SDK_WORKDIR=/data/servicenow-sdk-workspace \
  -e SERVICENOW_CLIENT_SECRET=your_servicenow_client_secret_here \
  -e SERVICENOW_INSTANCE=https://instance.example.invalid \
  -e SERVICENOW_PASSWORD=your_servicenow_password_here \
  -e SERVICENOW_TLS_PROFILE=system \
  -e SERVICE_QUALIFICATIONTOOL=True \
  -e SOURCE_CONTROLTOOL=True \
  -e TABLE_APITOOL=True \
  -e TESTINGTOOL=True \
  -e UPDATE_SETSTOOL=True \
  registry.example.invalid/servicenow-api@sha256:<digest> servicenow-mcp

For containerized network HTTP, supply an authenticated TLS ingress (or direct server TLS), exact MCP_ALLOWED_HOSTS, and an exact trusted-proxy CIDR policy through the operator-owned deployment profile. The generator does not emit an unauthenticated non-loopback listener.

Auto-generated from the code-read env surface (MCP_TOOL_MODE + package vars) — do not edit.

Additional Deployment Options

servicenow-api can run as a local stdio process or container, or behind a remote network boundary. The Deployment guide carries the detailed transport contract.

Local container — launch a reviewed immutable image as a least-privilege stdio child with no listener or published port.
Remote URL — connect through an operator-supplied authenticated HTTPS ingress. Keep its URL, outbound identity references, trust profile, and exact MCP_ALLOWED_HOSTS in AgentConfig.

Agent

This repository features a fully integrated Pydantic AI Graph Agent. It communicates over the Agent Control Protocol (ACP) and interacts seamlessly with the Agent Web UI (AG-UI) and Terminal interface.

Running the Agent CLI

To start the interactive command-line agent:

# Set credentials
export SERVICENOW_INSTANCE="your_value"
export SERVICENOW_USERNAME="your_value"
export SERVICENOW_CLIENT_ID="your_value"
export SERVICENOW_TLS_PROFILE=system
export DEBUG="your_value"
export PYTHONUNBUFFERED="your_value"
export SERVICENOW_PASSWORD="your_value"
export SERVICENOW_CLIENT_SECRET="your_value"

# Run the agent server
servicenow-agent --provider openai --model-id gpt-4o

Docker Compose Orchestration

The following docker/agent.compose.yml configures the Agent, Web UI, and Terminal Interface together:

version: '3.8'

services:
  servicenow-api-mcp:
    image: example/servicenow-api@sha256:<digest>
    container_name: servicenow-api-mcp
    hostname: servicenow-api-mcp
    restart: always
    env_file:
      - ../.env
    environment:
      - PYTHONUNBUFFERED=1
      - HOST=0.0.0.0
      - PORT=8000
      - TRANSPORT=streamable-http
    ports:
      - "8000:8000"
    healthcheck:
      test: ["CMD", "python3", "-c", "import urllib.request; urllib.request.urlopen('http://localhost:8000/health')"]
      interval: 30s
      timeout: 10s
      retries: 3
      start_period: 10s
    logging:
      driver: json-file
      options:
        max-size: "10m"
        max-file: "3"

  servicenow-api-agent:
    image: example/servicenow-api@sha256:<digest>
    container_name: servicenow-api-agent
    hostname: servicenow-api-agent
    restart: always
    depends_on:
      - servicenow-api-mcp
    env_file:
      - ../.env
    command: [ "servicenow-agent" ]
    environment:
      - PYTHONUNBUFFERED=1
      - HOST=0.0.0.0
      - PORT=9004
      - MCP_URL=http://servicenow-api-mcp:8000/mcp
      - PROVIDER=${PROVIDER:-openai}
      - MODEL_ID=${MODEL_ID:-gpt-4o}
      - ENABLE_WEB_UI=True
      - ENABLE_OTEL=True
    ports:
      - "9004:9004"
    healthcheck:
      test: ["CMD", "python3", "-c", "import urllib.request; urllib.request.urlopen('http://localhost:9004/health')"]
      interval: 30s
      timeout: 10s
      retries: 3
      start_period: 10s
    logging:
      driver: json-file
      options:
        max-size: "10m"
        max-file: "3"

Detailed graph node architecture explanations, custom skill configurations, and agentic trace guides are available in docs/deployment.md.

Security & Governance

Built directly upon the enterprise-ready agent-utilities core, standard security parameters are fully supported:

Access Control & Policy Enforcement

Eunomia Policies: Fine-grained, policy-driven tool authorization. Supports none, local embedded (mcp_policies.json), or centralized remote modes.
OIDC Token Delegation: Compliant with RFC 8693 token exchange for flowing authenticating user credentials from Web UI / ACP → Agent → MCP.
Scoped Credentials: Execution context runs restricted to the specific caller identity.

Runtime Security Grid

Feature	Functionality	Enablement
Tool Guard	Sensitivity inspection with human-in-the-loop validation	Enabled by default
Prompt Injection Defense	Input scanning, repetition monitoring, and recursive loop blocks	Enabled by default
Context Safety Guard	Stuck-loop detectors and contextual overflow preemptive alerts	Enabled by default

Environment Variables

Package environment variables

Variable	Example	Description
`HOST`	`0.0.0.0`
`PORT`	`8000`
`TRANSPORT`	`stdio`	options: stdio, streamable-http, sse
`ENABLE_OTEL`	`True`
`OTEL_EXPORTER_OTLP_ENDPOINT`	`http://localhost:8080/api/public/otel`
`OTEL_EXPORTER_OTLP_PUBLIC_KEY_REF`	`pk-...`	Reference form only — runtime-only trust material, resolved via AgentConfig.
`OTEL_EXPORTER_OTLP_SECRET_KEY_REF`	`sk-...`
`OTEL_EXPORTER_OTLP_PROTOCOL`	`http/protobuf`
`EUNOMIA_TYPE`	`none`	options: none, embedded, remote
`EUNOMIA_POLICY_FILE`	`mcp_policies.json`
`EUNOMIA_REMOTE_URL`	`http://eunomia-server:8000`
`SERVICENOW_INSTANCE`	`https://instance.example.invalid`
`SERVICENOW_URL`	—	alias for SERVICENOW_INSTANCE (checked first if both are set)
`SERVICENOW_USERNAME`	—
`SERVICENOW_CLIENT_ID`	—
`SERVICENOW_TLS_PROFILE`	`system`	Named outbound TLS policy from AgentConfig. Use a reference for runtime-only trust material; peer and hostname verification remain mandatory.
`SERVICENOW_TLS_PROFILE_REF`	—
`DEBUG`	`False`
`PYTHONUNBUFFERED`	`1`
`SERVICENOW_PASSWORD`	secret-injected
`SERVICENOW_CLIENT_SECRET`	secret-injected
`AUDIENCE`	—	downstream token audience (defaults to the ServiceNow instance)
`DELEGATED_SCOPES`	`api`	scopes requested during token exchange
`OPENAPI_USERNAME`	`your_openapi_username_here`
`OPENAPI_PASSWORD`	secret-injected
`OPENAPI_CLIENT_ID`	`your_openapi_client_id_here`
`OPENAPI_CLIENT_SECRET`	secret-injected
`SDK_WORKDIR`	`/data/servicenow-sdk-workspace`	Working directory for now-sdk init/build/deploy/etc. Defaults to ~/servicenow-sdk-workspace (auto-created) when unset.
`MISCTOOL`	`True`
`FLOWSTOOL`	`True`
`APPLICATIONTOOL`	`True`
`CMDBTOOL`	`True`
`CICDTOOL`	`True`
`PLUGINSTOOL`	`True`
`SOURCE_CONTROLTOOL`	`True`
`TESTINGTOOL`	`True`
`UPDATE_SETSTOOL`	`True`
`BATCHTOOL`	`True`
`CHANGE_MANAGEMENTTOOL`	`True`
`CILIFECYCLETOOL`	`True`
`DEVOPSTOOL`	`True`
`IMPORT_SETSTOOL`	`True`
`INCIDENTSTOOL`	`True`
`PROBLEMTOOL`	`True`
`KNOWLEDGE_MANAGEMENTTOOL`	`True`
`TABLE_APITOOL`	`True`
`AUTHTOOL`	`True`
`CUSTOM_APITOOL`	`True`
`EMAILTOOL`	`True`
`DATA_CLASSIFICATIONTOOL`	`True`
`ATTACHMENTTOOL`	`True`
`AGGREGATETOOL`	`True`
`ACTIVITY_SUBSCRIPTIONSTOOL`	`True`
`ACCOUNTTOOL`	`True`
`HRTOOL`	`True`
`METRICBASETOOL`	`True`
`SERVICE_QUALIFICATIONTOOL`	`True`
`PPMTOOL`	`True`
`PRODUCT_INVENTORYTOOL`	`True`
`SDKTOOL`	`True`

Inherited agent-utilities variables (apply to every connector)

Variable	Example	Description
`MCP_TOOL_MODE`	`intent`	Tool surface: `intent` \| `condensed` \| `verbose` \| `both`
`MCP_ENABLED_TOOLS`	—	Comma-separated tool allow-list
`MCP_DISABLED_TOOLS`	—	Comma-separated tool deny-list
`MCP_ENABLED_TAGS`	—	Comma-separated tag allow-list
`MCP_DISABLED_TAGS`	—	Comma-separated tag deny-list
`MCP_CLIENT_AUTH`	—	Outbound MCP child auth: `oidc-client-credentials` \| `basic` \| `none`
`OIDC_CLIENT_ID`	—	OIDC client id (service-account auth)
`OIDC_CLIENT_SECRET_REF`	`secret://identity/oidc-client-secret`	Runtime secret reference for the OIDC service account
`MCP_BASIC_AUTH_USERNAME`	—	HTTP Basic username (`MCP_CLIENT_AUTH=basic`)
`MCP_BASIC_AUTH_PASSWORD_REF`	`secret://identity/mcp-basic-password`	Runtime secret reference for HTTP Basic auth (`MCP_CLIENT_AUTH=basic`)
`MCP_URL`	`http://localhost:8000/mcp`	URL of the MCP server the agent connects to
`PROVIDER`	`openai`	LLM provider for the agent
`MODEL_ID`	`gpt-4o`	Model id for the agent
`ENABLE_WEB_UI`	`True`	Serve the AG-UI web interface

60 package + 14 inherited variable(s). Auto-generated from .env.example + the shared agent-utilities set — do not edit.

Every variable the server reads. See .env.example for a copy-paste starting point.

Connection & Credentials

Variable	Description	Default
`SERVICENOW_INSTANCE`	ServiceNow instance base URL	—
`SERVICENOW_USERNAME`	Account username (basic auth)	—
`SERVICENOW_PASSWORD`	Account password (basic auth)	—
`SERVICENOW_CLIENT_ID`	OAuth client id	—
`SERVICENOW_CLIENT_SECRET`	OAuth client secret	—
`SERVICENOW_TLS_PROFILE`	Named outbound TLS policy from AgentConfig	`system`
`DEBUG`	Verbose logging	`False`
`PYTHONUNBUFFERED`	Unbuffered stdout (recommended in containers)	`1`

MCP server / transport

Variable	Description	Default
`TRANSPORT`	`stdio`, `streamable-http`, or `sse`	`stdio`
`HOST`	Bind host (HTTP transports)	`0.0.0.0`
`PORT`	Bind port (HTTP transports)	`8000`
`MCP_TOOL_MODE`	Tool surface: `condensed`, `verbose`, or `both`	`condensed`
`MCP_ENABLED_TOOLS` / `MCP_DISABLED_TOOLS`	Comma-separated tool allow/deny list	—
`MCP_ENABLED_TAGS` / `MCP_DISABLED_TAGS`	Comma-separated tag allow/deny list	—

Telemetry & governance

Variable	Description	Default
`ENABLE_OTEL`	Enable OpenTelemetry export	`True`
`OTEL_EXPORTER_OTLP_ENDPOINT`	OTLP collector endpoint	—
`OTEL_EXPORTER_OTLP_PUBLIC_KEY` / `OTEL_EXPORTER_OTLP_SECRET_KEY`	OTLP auth keys	—
`OTEL_EXPORTER_OTLP_PROTOCOL`	OTLP protocol (e.g. `http/protobuf`)	—
`EUNOMIA_TYPE`	Authorization mode: `none`, `embedded`, `remote`	`none`
`EUNOMIA_POLICY_FILE`	Embedded policy file	`mcp_policies.json`
`EUNOMIA_REMOTE_URL`	Remote Eunomia server URL	—

Tool toggles

Each action-routed tool can be disabled individually via its toggle env var (set to false). The full list is in the Available MCP Tools table above (e.g. INCIDENTSTOOL, CHANGE_MANAGEMENTTOOL, TABLE_APITOOL, CMDBTOOL).

Installation

Pick the extra that matches what you want to run:

Extra	Installs	Use when
`servicenow-api[mcp]`	Connector-focused MCP server (`agent-utilities[mcp]` — FastMCP/FastAPI + `epistemic-graph[full]`)	You only run the MCP server (smallest install / image)
`servicenow-api[agent]`	Agent runtime (`agent-utilities[agent-runtime,logfire]` — model orchestration + `epistemic-graph[full]`)	You run the integrated agent
`servicenow-api[all]`	Everything (`mcp` + `agent` + `logfire`)	Development / both surfaces

# Connector-focused MCP server (includes the shared graph engine)
uv pip install "servicenow-api[mcp]"

# Agent runtime (adds model orchestration to the shared graph engine)
uv pip install "servicenow-api[agent]"

# Everything (development)
uv pip install "servicenow-api[all]"      # or: python -m pip install "servicenow-api[all]"

Container images (`:mcp` vs `:agent`)

One multi-stage docker/Dockerfile builds two right-sized images, selected by --target:

Image tag	Build target	Contents	Entrypoint
`example/servicenow-api:mcp`	`--target mcp`	`servicenow-api[mcp]` — connector-focused, includes `epistemic-graph[full]`; no model-orchestration stack	`servicenow-mcp`
`example/servicenow-api@sha256:<digest>`	`--target agent` (default)	`servicenow-api[agent]` — agent runtime, model orchestration + `epistemic-graph[full]`	`servicenow-agent`

docker build --target mcp   -t example/servicenow-api:mcp    docker/   # connector-focused MCP server
docker build --target agent -t example/servicenow-api:agent-local docker/   # agent runtime

docker/mcp.compose.yml runs the connector-focused :mcp server; docker/agent.compose.yml runs the agent (immutable agent digest) with a co-located :mcp sidecar.

Knowledge-graph database (`epistemic-graph`)

Both [mcp] and [agent] carry the epistemic-graph engine through the required Agent Utilities core dependency (epistemic-graph[full]). The [mcp] extra keeps the server connector-focused; [agent] additionally enables model orchestration. Local deployments can use the bundled engine. For production or shared state, run epistemic-graph as a dedicated database service and configure the runtime to use it. Deployment recipes (single-node + Raft HA), connection configuration, and architecture diagrams are documented in the epistemic-graph deployment guide.

Documentation

The complete documentation is published as the official documentation site and is the recommended reference for installation, deployment, and day-to-day operation.

Page	Contents
Installation	pip, source, extras, prebuilt Docker image
Deployment	run the MCP and agent servers, Compose, Caddy + Technitium, env config
Usage	the MCP tools, the `Api` client, the command line
Overview	the standardized agent-package pattern and MCP configuration
Concepts	concept registry (`CONCEPT:SNOW-*`)

Repository Owners

GitHub followers GitHub User's stars

Contribute

Contributions are welcome! Please ensure code quality by executing local checks before submitting pull requests:

Format code using ruff format .
Lint code using ruff check .
Validate type-safety with mypy .
Execute test suites using pytest

Deploy with `agent-utilities-deployment`

Provision this package with the consolidated agent-utilities-deployment workflow. It selects an installed-package, editable-source, or immutable-container path; records only runtime secret and TLS-profile references in AgentConfig; and runs doctor, registration, policy, observability, and rollback gates. Ask your agent to "deploy servicenow-api with agent-utilities-deployment".

Install mode	Command
Installed package	`uv tool install "servicenow-api[mcp]"`, then run `servicenow-mcp`
Editable source	`uv pip install -e ".[agent]"`, then run `servicenow-mcp`
Immutable container	deploy `registry.example.invalid/servicenow-api@sha256:<digest>` through the operator-selected orchestrator

The repository embeds no deployment profile, credential value, certificate path, or environment-specific endpoint. Supply those at runtime through AgentConfig and the configured secret provider.

Governed capability contract

This package ships a compact canonical skill surface with specialist procedures kept as referenced workflows. The current MCP tools, skill metadata, connector_manifest.yml, ontology, mappings, shapes, fixtures, migrations, tool-schema fingerprints, and certification metadata form one versioned capability contract. Validate them together; do not rely on stale tool names or historical per-task skill wrappers.

Runtime endpoints, credentials, certificate trust, tenant identity, retention, and observability policy are deployment inputs and are never packaged values. See Configuration, trust, and privacy before enabling a network transport, connector ingestion, GraphOS delegation, or trace export.

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