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servicenow-api

by Knuckles-Team
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Python
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    TDQS

    C2.2/5.0

    Scored across 133 tools

    Disambiguation2/5

    Many tools overlap heavily: generic table CRUD tools (add/get/patch/update/delete_table_record) duplicate entity-specific incident, problem, and change request operations, while servicenow_api_request and servicenow_batch_request are broad escape hatches. Numerous tools such as 'Invoke the ... operation' lack enough description to distinguish their boundaries, making misselection likely despite some clearly distinct domains.

    Naming Consistency3/5

    Most tool names use the servicenow_ prefix and snake_case verb_noun structure (e.g., get_incident, create_change_request, delete_problem), which is readable. However, there are notable deviations such as noun-only or vague names (servicenow_progress, servicenow_full_scan, servicenow_metricbase_insert) and inconsistent singular/plural/alias patterns that reduce predictability.

    Tool Count1/5

    133 tools is an extreme mismatch for a coherent MCP server surface; the recommended well-scoped range is typically 3-15 tools. The count is inflated by many redundant wrappers, generic table operations, and fine-grained SDK/administrative actions that likely belong in fewer, more parameterized tools.

    Completeness4/5

    The surface covers a broad range of ServiceNow domains: incidents, problems, change management, CMDB, knowledge, DevOps, app repository, plugins, update sets, import sets, scanning, attachments, and SDK lifecycle. Some entity-specific gaps remain, such as knowledge article write operations and CI instance deletion, but the generic table CRUD and api_request tools provide workarounds for many missing operations.

    Maintenance

    ActivityActive
    ResponsivenessUnresponsive

    Resources