Zendesk MCP Server
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| ZENDESK_EMAIL | Yes | Your Zendesk email address | |
| ZENDESK_API_KEY | Yes | Your Zendesk API key | |
| ZENDESK_SUBDOMAIN | Yes | Your Zendesk subdomain |
Capabilities
Features and capabilities supported by this server
| Capability | Details |
|---|---|
| tools | {
"listChanged": false
} |
| prompts | {
"listChanged": false
} |
| resources | {
"subscribe": false,
"listChanged": false
} |
| experimental | {} |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
| get_ticketC | Retrieve a Zendesk ticket by its ID |
| create_ticketC | Create a new Zendesk ticket |
| get_ticketsB | Fetch the latest tickets with pagination support |
| get_ticket_commentsB | Retrieve all comments for a Zendesk ticket by its ID |
| create_ticket_commentC | Create a new comment on an existing Zendesk ticket |
| update_ticketC | Update fields on an existing Zendesk ticket (e.g., status, priority, assignee_id) |
| search_ticketsC | Search Zendesk tickets using query syntax. Supports text search, filters, custom fields, and date ranges. |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
| analyze-ticket | Analyze a Zendesk ticket and provide insights |
| draft-ticket-response | Draft a professional response to a Zendesk ticket |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
| Zendesk Knowledge Base | Access to Zendesk Help Center articles and sections |
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