F
licenseNot graded
qualityA
maintenanceEnables retrieving and managing Zendesk tickets and comments, accessing Help Center articles as a knowledge base, and using specialized prompts for ticket analysis and response drafting.
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Zendesk MCP Server
by kdopenshaw
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- FlicenseNot gradedqualityAmaintenanceEnables operators to retrieve and manage support tickets, comments, and attachments under their own Zendesk permissions, and to search Help Center articles as a knowledge base. Includes specialized prompts for analyzing tickets and drafting responses.-
- FlicenseNot gradedqualityAmaintenanceEnables users to fetch, create, and update Zendesk tickets and comments, analyze tickets and draft responses, and query Help Center articles as a knowledge base.-
- FlicenseNot gradedqualityAmaintenanceEnables integration with Zendesk to retrieve and manage tickets and comments, analyze tickets, draft responses, and access Help Center articles as a knowledge base.-
- AlicenseAqualityCmaintenanceEnables Zendesk support workflows through tools for semantic ticket search, customer context retrieval, solution version assessment, and daily work summaries.433 npmMIT
- AlicenseAqualityDmaintenanceEnables fetching and analyzing Zendesk support tickets and Help Center articles for trend analysis, knowledge base management, and drafting new articles.433 npmMIT
TDQS
A3.5/5.0
Scored across 7 tools
Disambiguation5/5
Every tool has a clearly distinct purpose targeting specific Zendesk operations with no overlap. For example, create_ticket vs. update_ticket, get_ticket vs. get_tickets vs. search_tickets, and create_ticket_comment vs. get_ticket_comments are all well-differentiated by their action and resource focus.
Naming Consistency5/5
All tools follow a consistent verb_noun pattern using snake_case, such as create_ticket, get_ticket, and update_ticket. The naming is predictable and uniform across all seven tools, making them easy to identify and use.
Tool Count5/5
With 7 tools, the server is well-scoped for managing Zendesk tickets, covering core operations like creation, retrieval, updating, and commenting. Each tool earns its place without being overly sparse or bloated, fitting typical use cases effectively.
Completeness4/5
The tool set provides strong coverage for ticket lifecycle management, including create, read, update, and search operations, plus comment handling. A minor gap exists in missing delete_ticket or ticket deletion capabilities, but agents can still handle most workflows without critical failures.
Maintenance
ActivityInactive
ResponsivenessNo issues