get_tickets

Instructions

Implementation Reference

• src/zendesk_mcp_server/zendesk_client.py:86-149 (handler)

  The core logic for `get_tickets` tool, which fetches tickets from Zendesk API.

  def get_tickets(self, page: int = 1, per_page: int = 25, sort_by: str = 'created_at', sort_order: str = 'desc') -> Dict[str, Any]:
      """
      Get the latest tickets with proper pagination support using direct API calls.
  
      Args:
          page: Page number (1-based)
          per_page: Number of tickets per page (max 100)
          sort_by: Field to sort by (created_at, updated_at, priority, status)
          sort_order: Sort order (asc or desc)
  
      Returns:
          Dict containing tickets and pagination info
      """
      try:
          # Cap at reasonable limit
          per_page = min(per_page, 100)
  
          # Build URL with parameters for offset pagination
          params = {
              'page': str(page),
              'per_page': str(per_page),
              'sort_by': sort_by,
              'sort_order': sort_order
          }
          query_string = urllib.parse.urlencode(params)
          url = f"{self.base_url}/tickets.json?{query_string}"
  
          # Create request with auth header
          req = urllib.request.Request(url)
          req.add_header('Authorization', self.auth_header)
          req.add_header('Content-Type', 'application/json')
  
          # Make the API request
          with urllib.request.urlopen(req) as response:
              data = json.loads(response.read().decode())
  
          tickets_data = data.get('tickets', [])
  
          # Process tickets to return only essential fields
          ticket_list = []
          for ticket in tickets_data:
              ticket_list.append({
                  'id': ticket.get('id'),
                  'subject': ticket.get('subject'),
                  'status': ticket.get('status'),
                  'priority': ticket.get('priority'),
                  'description': ticket.get('description'),
                  'created_at': ticket.get('created_at'),
                  'updated_at': ticket.get('updated_at'),
                  'requester_id': ticket.get('requester_id'),
                  'assignee_id': ticket.get('assignee_id')
              })
  
          return {
              'tickets': ticket_list,
              'page': page,
              'per_page': per_page,
              'count': len(ticket_list),
              'sort_by': sort_by,
              'sort_order': sort_order,
              'has_more': data.get('next_page') is not None,
              'next_page': page + 1 if data.get('next_page') else None,
              'previous_page': page - 1 if data.get('previous_page') and page > 1 else None
          }

• src/zendesk_mcp_server/server.py:351-365 (handler)

  The MCP handler implementation that routes the "get_tickets" call to the client implementation.

  elif name == "get_tickets":
      page = arguments.get("page", 1) if arguments else 1
      per_page = arguments.get("per_page", 25) if arguments else 25
      sort_by = arguments.get("sort_by", "created_at") if arguments else "created_at"
      sort_order = arguments.get("sort_order", "desc") if arguments else "desc"
  
      tickets = zendesk_client.get_tickets(
          page=page,
          per_page=per_page,
          sort_by=sort_by,
          sort_order=sort_order
      )
      return [types.TextContent(
          type="text",
          text=json.dumps(tickets, indent=2)