Zendesk MCP Server

Instructions

Implementation Reference

• src/zendesk_mcp_server/zendesk_client.py:33-48 (handler)

  The actual implementation of the get_ticket functionality in the Zendesk client.

  def get_ticket(self, ticket_id: int) -> Dict[str, Any]:
      """
      Query a ticket by its ID
      """
      try:
          ticket = self.client.tickets(id=ticket_id)
          return {
              'id': ticket.id,
              'subject': ticket.subject,
              'description': ticket.description,
              'status': ticket.status,
              'priority': ticket.priority,
              'created_at': str(ticket.created_at),
              'updated_at': str(ticket.updated_at),
              'requester_id': ticket.requester_id,
              'assignee_id': ticket.assignee_id,

• src/zendesk_mcp_server/server.py:130-142 (registration)

  Tool definition for get_ticket in the MCP server.

      name="get_ticket",
      description="Retrieve a Zendesk ticket by its ID",
      inputSchema={
          "type": "object",
          "properties": {
              "ticket_id": {
                  "type": "integer",
                  "description": "The ID of the ticket to retrieve"
              }
          },
          "required": ["ticket_id"]
      }
  ),

• src/zendesk_mcp_server/server.py:324-331 (handler)

  The tool execution handler for get_ticket, which calls the zendesk_client method.

  if name == "get_ticket":
      if not arguments:
          raise ValueError("Missing arguments")
      ticket = zendesk_client.get_ticket(arguments["ticket_id"])
      return [types.TextContent(
          type="text",
          text=json.dumps(ticket)
      )]