Skip to main content
Glama
ejwhite7

@b2b-saas-inc/olli-mcp-server

get_support_ticket

Retrieve detailed information about a support ticket by providing the workspace ID and ticket UUID.

Instructions

Get details of a support ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
workspace_idYesWorkspace slug or UUID
idYesSupport ticket UUID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, and description offers minimal behavioral detail (only implies a read operation). Lacks info on permissions, errors, or data scope.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Very concise (5 words) but lacks structured detail. Could be improved by adding scope or context without becoming verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a simple get operation, but no output schema exists and description omits what 'details' entail, making it somewhat incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema already covers both parameters with descriptions. The description adds no additional meaning beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and resource 'support ticket', but does not distinguish it from sibling tools like list_support_tickets or other get_* tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool vs alternatives (e.g., list_support_tickets). Missing context for appropriate usage scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/ejwhite7/olli-social-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server