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baryhuang

HubSpot MCP Server

hubspot_get_tickets

Get HubSpot tickets using selection criteria (default or closed). Set limit and retry parameters to control results.

Instructions

Get tickets from HubSpot based on configurable selection criteria

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoMaximum number of tickets to return (default: 50)
criteriaNoSelection criteria for tickets: 'default' (tickets with close date or last modified date > 1 day ago) or 'closed' (tickets with status equals 'Closed')
max_retriesNoMaximum number of retry attempts for rate limiting (default: 3)
retry_delayNoInitial delay between retries in seconds (default: 1.0)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the burden. It does not disclose that this is a read-only operation, nor does it mention rate limiting or retries (though parameters handle that). No side effects or response structure described.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, focused sentence that states the core action and resource. It is concise and front-loaded, though it could enumerate key parameters briefly.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (4 parameters, no output schema), the description should hint at the return value or pagination. It does not, and it fails to differentiate from siblings. Incomplete for a tool without an output schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents all parameters well. The description adds only the phrase 'configurable selection criteria', which adds minimal value beyond the schema. Baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves tickets from HubSpot and mentions configurable selection criteria, which distinguishes it from other HubSpot tools like conversation threads. However, it could be more specific about the nature of the results (e.g., list, details).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus siblings like hubspot_get_ticket_conversation_threads or hubspot_get_company. The description provides no context or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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