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TsvetanG2

cognigy-ai-mcp-management-server

list_handover_services

Read-onlyIdempotent

Retrieve a list of handover services configured for live agent escalation in Cognigy.AI.

Instructions

Lists available Cognigy.AI handover services. Handover services are the supported integrations for live agent escalation.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
skipNoNumber of items to skip for pagination
limitNoMaximum number of services to return (default: 25, max: 100)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, idempotentHint, and destructiveHint. The description adds that it lists 'available' services but does not disclose pagination behavior beyond what the schema provides. With annotations doing most of the work, the description provides minimal extra behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no redundant information. The purpose is stated first, followed by a clarifying definition. Extremely concise and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with two parameters and annotations covering safety, the description is nearly complete. Missing an explicit note about the return format (e.g., 'returns a list of service objects'), but the tool is straightforward and the schema covers parameters.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema already provides full descriptions for both parameters ('skip' for pagination, 'limit' for max count). The description does not add any additional parameter meaning beyond what the schema states. Baseline 3 applies due to high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Lists available Cognigy.AI handover services' with a specific verb and resource. It also defines handover services. However, it does not explicitly differentiate from the sibling tool 'list_handover_providers', which could cause confusion about scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like 'list_handover_providers' or other list tools. The description does not specify prerequisites or context of use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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