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TsvetanG2

cognigy-ai-mcp-management-server

list_handover_providers

Read-onlyIdempotent

Retrieve handover providers for live agent escalation, with pagination and optional project filtering.

Instructions

Lists Cognigy.AI handover providers. Handover providers enable live agent escalation (e.g., Salesforce, Genesys, RingCentral).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
skipNoNumber of items to skip for pagination
limitNoMaximum number of providers to return (default: 25, max: 100)
projectIdNoFilter handover providers by project ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, idempotentHint, and destructiveHint, providing strong behavioral transparency. The description adds no further behavioral details beyond the listing action, so it does not contradict annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no wasted words, front-loaded with the core action. Highly concise and well-structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema, so the description should explain return value structure (e.g., list of provider details). It fails to do so, leaving the agent uncertain about what the response contains. Additionally, no usage prerequisites or scope are mentioned.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for skip, limit, and projectId. The description does not add additional meaning beyond what the schema already provides, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Lists' and the resource 'handover providers', and provides context about their purpose (live agent escalation). This distinguishes it from sibling tools like get_handover_provider or create_handover_provider.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for listing handover providers but does not explicitly state when to use this tool versus alternatives, nor does it provide when-not-to-use guidance. The context about handover providers helps but falls short of explicit guidelines.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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