create_handover_provider
Create a handover provider to enable live agent escalation from Cognigy.AI chatbots. Configure Salesforce, Genesys, RingCentral, or custom providers.
Instructions
Creates a new Cognigy.AI handover provider for live agent escalation. Configure providers like Salesforce, Genesys, or RingCentral. MUTATING: Set dryRun=false to create.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | Name for the handover provider | |
| type | Yes | Provider type (e.g., 'salesforce', 'genesys', 'ringcentral', 'custom') | |
| dryRun | No | If true (default), validates without creating. Set to false to actually create. | |
| enabled | No | Whether the provider is enabled | |
| settings | No | Provider-specific configuration settings | |
| projectId | Yes | The project ID to create the handover provider in |