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TsvetanG2

cognigy-ai-mcp-management-server

create_handover_provider

Create a handover provider to enable live agent escalation from Cognigy.AI chatbots. Configure Salesforce, Genesys, RingCentral, or custom providers.

Instructions

Creates a new Cognigy.AI handover provider for live agent escalation. Configure providers like Salesforce, Genesys, or RingCentral. MUTATING: Set dryRun=false to create.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesName for the handover provider
typeYesProvider type (e.g., 'salesforce', 'genesys', 'ringcentral', 'custom')
dryRunNoIf true (default), validates without creating. Set to false to actually create.
enabledNoWhether the provider is enabled
settingsNoProvider-specific configuration settings
projectIdYesThe project ID to create the handover provider in
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate non-read-only. Description adds that it is mutating and that dryRun must be false for creation. However, other behaviors like idempotency or error handling are not disclosed.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three concise sentences front-loaded with purpose, examples, and usage hint. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No return value description despite no output schema. Missing prerequisites or error conditions. For a creation tool with 6 parameters and nested objects, more completeness is expected.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description's mention of provider examples is redundant with schema. No additional parameter semantics beyond schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it creates a handover provider for live agent escalation, with examples of providers. The name itself distinguishes from sibling tools like list/get/update/delete.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides a usage hint about dryRun parameter, but no explicit guidance on when to use this vs other tools or prerequisites. No comparison to related sibling tools like list_handover_providers.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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