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twdesk-get_ticket

Read-only

Retrieve a specific ticket using its ID. Optionally select which fields to include for a sparse response.

Instructions

Get ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesThe ID of the ticket to retrieve.
fieldsYesSparse fieldset: field names to include (e.g. ["id","name"]). Omit to receive all fields.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations declare readOnlyHint=true, so the agent knows this is a safe read operation. However, the description adds no additional behavioral context (e.g., permission requirements, whether it returns full ticket or partial, side effects). Without annotations, the description would be insufficient; with them, it still lacks value beyond what is already declared.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely short (two words) but under-specified. Conciseness is positive, but the brevity results in lack of context for a tool with two required parameters and no output schema.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema available, so description should clarify return value. It does not. Missing context on what data fields are included, pagination, or error conditions. For a simple get tool, this is insufficient for an agent to fully understand the operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema_coverage is 100% and both parameters have clear descriptions. The description adds no extra meaning beyond the schema, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description is a tautology: 'Get ticket' restates the title 'Get Ticket' and the tool name twdesk-get_ticket. No distinction from sibling tools like twdesk-search_tickets or twdesk-get_customer.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance provided on when to use this tool vs alternatives (e.g., twdesk-search_tickets or twdesk-get_ticket when not searching). No context on prerequisites or when not to use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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