Skip to main content
Glama

twdesk-get_ticket

Read-only

Retrieve a specific ticket from Teamwork by providing its ID, with the option to select only needed fields for efficient data handling.

Instructions

Get ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
fieldsYesSparse fieldset: field names to include (e.g. ["id","name"]). Omit to receive all fields.
idYesThe ID of the ticket to retrieve.
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations provide readOnlyHint=true, indicating a safe read operation. The description adds no behavioral details beyond that, such as error handling, permissions, or return structure.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

At two words, the description is overly terse. While concise, it lacks necessary structure and context, such as specifying that it retrieves a single ticket by ID.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description should explain what is returned (e.g., full ticket object). It does not, leaving the agent without critical information about the response format.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already describes both parameters ('id' and 'fields') with 100% coverage. The description adds no extra meaning, but that is acceptable since the schema is clear.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose2/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description is 'Get ticket,' which essentially restates the tool name. It provides no additional context about which ticket (by ID) or why it differs from search or list operations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to use this tool versus alternatives like twdesk-search_tickets. The agent must infer usage from the required 'id' parameter, but the description does not help.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/Teamwork/mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server