resolve_ticket_tool
Mark a support ticket as resolved by submitting its ticket ID.
Instructions
Mark a ticket as resolved.
Args:
ticket_id: The ticket to resolve.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Mark a support ticket as resolved by submitting its ticket ID.
Mark a ticket as resolved.
Args:
ticket_id: The ticket to resolve.
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Changes observed during successful MCP inspections.
v0.1.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations are provided, so the description carries the full burden of behavioral disclosure. It only says 'mark as resolved,' with no mention of side effects, permissions, idempotency, or whether the ticket must be in a certain state.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences, front-loaded purpose, and a clean parameter line. No filler or repetition beyond the redundant 'Args' section.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a single-parameter state-change tool this is minimally adequate: action and parameter are identified. But with no annotations, no output schema, and no differentiation from change_ticket_status_tool, it leaves the agent to guess semantics, return values, and prerequisites.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%, and the description only repeats that ticket_id identifies the ticket to resolve. It adds little beyond the parameter name; no guidance on how to determine valid ticket IDs or any constraints.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the action ('Mark a ticket as resolved') and the target resource. However, it does not distinguish from the sibling change_ticket_status_tool, which may perform a similar status transition.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance is provided on when to use this tool versus change_ticket_status_tool or other ticket tools. There are no conditions, prerequisites, or exclusions described.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.