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wtf-amnn

customer-support-mcp

by wtf-amnn

assign_ticket_tool

Assign a support ticket to a chosen team, such as billing or security, so it reaches the right specialists for resolution.

Instructions

Assign a ticket to a support team.

Args:
    ticket_id: The ticket to assign.
    team: Name of the team, e.g. 'billing_team' or 'security_team'.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
teamYes
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.6/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. The description only states the action and parameters, but does not disclose what the tool does beyond the assignment (e.g., whether it overwrites existing assignments, sends notifications, or has side effects). This is a significant gap for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is efficient, with a clear action statement followed by parameter explanations in an Args block. It is well-structured and front-loaded with the purpose. No unnecessary content is present, making it concise and easy to parse.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given that this is a mutating tool with no annotations ****and no output schema, the description is incomplete for an agent to call it correctly. It lacks information on expected behavior, edge cases (e.g., invalid team names), and any side effects. For an agent to use it safely, more context is needed, such as whether team names are validated or if assignment is idempotent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has zero description coverage, so the description must compensate. The description adds meaning to the 'team' parameter by giving examples (e.g., 'billing_team' or 'security_team'), which is helpful, and identifies 'ticket_id' as the ticket to assign. However, it doesn't specify the expected format for ticket_id or provide more detail beyond the schema, so it only partially compensates.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose3/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear action ('Assign a ticket to a support team') with a specific resource and target. It is distinguishable from siblings like 'change_ticket_status_tool' and 'resolve_ticket_tool' because it focuses on assignment rather than status changes or resolution, but it doesn't explicitly differentiate itself from other assignment-like tools, so it's adequate but not exceptional.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites, such as whether the ticket must be unassigned or what happens if it's already assigned, nor does it reference sibling tools. This leaves the agent to infer usage context, which is insufficient for a mutating operation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.