Skip to main content
Glama
wtf-amnn

customer-support-mcp

by wtf-amnn

get_ticket_tool

Retrieve a specific support ticket by providing its numeric ID to view details and status.

Instructions

Fetch a single ticket by id.

Args:
    ticket_id: The ticket's numeric id.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. 'Fetch' implies a read operation, but the description does not mention response format, not-found behavior, error conditions, permissions, rate limits, or any other side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short, front-loaded with the action, and every line serves a purpose. There is no redundant prose or filler.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter read-only fetch, the description is minimally viable, but it omits output details and does not clarify how it differs from get_ticket_details_tool. Given the existence of that sibling, a bit more context would materially help an agent use the tool correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, but the description's parameter line mostly restates what is already evident from the schema: ticket_id is an integer identifier. It adds little semantic nuance beyond the structured field name and type.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states a specific action ('Fetch a single ticket') with its resource ('ticket') and input method ('by id'), so an agent can understand the core purpose. However, it does little to distinguish itself from the sibling get_ticket_details_tool, leaving some ambiguity about which ticket-related fetch should be selected.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no guidance on when to choose this tool instead of alternatives such as get_ticket_details_tool or list_tickets_tool. The description implies usage when one ticket id is available, but it offers no exclusions, conditions, or comparative context.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.