get_ticket_details_tool
Retrieve a ticket's complete context, including customer information and full comment history, to resolve support issues without switching tools.
Instructions
Get full context for a ticket: details, customer info, and all comments.
Use this instead of get_ticket_tool when you need the complete picture,
including the customer and the comment history.
Args:
ticket_id: The ticket's numeric id.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |