update_ticket
Updates support tickets by changing status, priority, or assignee while following the status workflow. Use it to route, reprioritize, resolve, or reopen tickets.
Instructions
Change status, priority or assignee. Status changes follow the workflow: open <-> pending, open/pending -> resolved, resolved -> open or closed. Closed is final.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| status | No | ||
| assignee | No | ||
| priority | No | ||
| unassign | No | ||
| ticket_id | Yes | Ticket id, for example 3. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | ||
| body | Yes | ||
| status | Yes | ||
| subject | Yes | ||
| assignee | Yes | ||
| category | Yes | ||
| comments | Yes | ||
| customer | Yes | ||
| priority | Yes | ||
| created_at | Yes | ||
| updated_at | Yes | ||
| customer_id | Yes |