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create_ticket

Open a new customer support ticket by providing the customer ID, subject, body, category, and priority.

Instructions

Open a new ticket for a customer.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYes
subjectYes
categoryNohow_to
priorityNonormal
customer_idYes

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYes
bodyYes
statusYes
subjectYes
assigneeYes
categoryYes
commentsYes
customerYes
priorityYes
created_atYes
updated_atYes
customer_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.4/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=false, destructiveHint=false and openWorldHint=false, so the safety profile is covered. The description adds nothing beyond that: it does not say whether the ticket is auto-assigned, whether notifications are sent, or what status a new ticket starts in.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short sentence is front-loaded and free of waste, so it is not verbose. However, at this level of triviality it is under-specification rather than true conciseness for a 5-parameter mutation tool.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists so return values need not be explained, and annotations cover the safety profile. Still, for a creation tool with 5 parameters, defaults, and validation bounds, the description omits required inputs, default behavior, and side effects, leaving real gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All 5 parameters have 0% schema description coverage and the description documents none of them. Notably absent are the category and priority enums with their defaults ('how_to' and 'normal') and the length limits on subject and body, leaving the agent with no semantic guidance whatsoever.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('Open a new ticket'), and the word 'new' implicitly separates it from update_ticket and add_comment. It does not explicitly name or differentiate from any sibling, but an agent can tell this is a creation tool without opening a schema.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no when-to-use guidance, no prerequisites (e.g. customer must exist), and no mention of alternatives such as updating an existing ticket or adding a comment to one. The agent must infer all routing from the tool name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.