ticket_stats
Retrieve counts of support tickets by status and priority, unassigned work, and the age of the oldest open ticket to monitor helpdesk workload.
Instructions
Counts by status and priority, unassigned work, and the age of the oldest open ticket.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| by_status | Yes | ||
| unassigned_open | Yes | ||
| by_priority_open | Yes | Open and pending tickets by priority. | |
| oldest_open_hours | Yes |