list_groups
List all Freshdesk agent groups with their IDs and names. Use the group ID to filter tickets by team.
Instructions
List all Freshdesk agent groups. Returns group id and name. Use this to find the group_id for filtering tickets by team. Example workflow: list_groups → find "Threat Intelligence" id → search_tickets group_id= Known groups:
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| total | Yes | ||
| results | Yes |