get_attachment_text
Extract text from Freshdesk ticket attachments to analyze investigations. Supports Word, Excel, JSON, CSV, images via OCR for reading reports, domain lists, and screenshots.
Instructions
Extract text from a Freshdesk ticket attachment. Supported formats: - .docx: Word documents → plain text - .xlsx: Excel spreadsheets → tab-separated rows per sheet - .json: JSON files → pretty printed - .txt: plain text - .csv: CSV files → plain text - .png .jpg .jpeg: screenshots and images → OCR via Google Vision API Use list_attachments first to get the attachment_id. Ideal for reading investigation reports, domain lists, DNS screenshots and phishing page captures.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | ||
| attachment_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| name | Yes | ||
| text | Yes | ||
| attachment_id | Yes |