get_description_images
Extract and OCR inline images from a Freshdesk ticket description to read screenshots, tables, or logs hidden from attachment lists. Use when tickets lack attachments but include embedded visuals.
Instructions
Extract and OCR inline images embedded in a ticket's description HTML body. Some tickets contain screenshots pasted directly into the description rather than uploaded as file attachments — these are not visible via list_attachments. Use this tool when get_ticket_summary shows a non-empty description but list_attachments finds no images, or when the description mentions a screenshot/table/log. Returns OCR text from each inline image found.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| total | Yes | ||
| images | Yes | ||
| ticket_id | Yes |