batch_get_ticket_summaries
Fetch full summaries for multiple tickets at once, including conversations and attachments, instead of calling the single-ticket tool repeatedly.
Instructions
Fetch full summaries for multiple tickets in a single call. Each summary includes ticket details, all conversations, and attachment list. Use this instead of calling get_ticket_summary repeatedly — it fetches all tickets in parallel server-side, which is significantly faster. Typical workflow: 1. search_tickets or list_tickets → get list of ticket IDs 2. batch_get_ticket_summaries with those IDs → get all summaries at once Returns array of summaries in the same format as get_ticket_summary.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_ids | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| total | Yes | ||
| results | Yes |