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odelvalle

MCP Customer Support Example

by odelvalle

requestRefundApproval

Submit a refund approval request (max 500 €) requiring finance role; generates a pending request for human approval.

Instructions

Solicita la aprobación de un reembolso. IMPORTANTE: esta tool NO ejecuta el reembolso. Genera una solicitud pendiente que debe ser aprobada por un humano antes de procesarse. Importe máximo: 500 €. Requiere rol FINANCE.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
amountYesImporte a reembolsar en euros (máximo 500 €)
reasonYesMotivo del reembolso (10-250 caracteres)
orderIdYesID del pedido
callerTokenYesToken de autenticación
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description fully discloses behavioral traits: it is a non-executing request that requires human approval, a maximum amount, and a role requirement. This adds essential context beyond the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is three sentences, front-loaded with the core purpose, and includes critical caveats (no execution, human approval, max amount, role). No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers essential aspects but lacks information about the tool's output (e.g., returns a request ID or status). For a multi-step process, knowing what the response contains would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, providing full parameter details. The description adds overall workflow context but does not enhance per-parameter meaning beyond what the schema already offers.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Solicita la aprobación de un reembolso' and explicitly distinguishes that it does not execute the refund but generates a pending request for human approval. It also specifies maximum amount and required role, making the purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explains when to use (to request refund approval) and includes constraints (max 500€, requires FINANCE role). However, it does not explicitly mention when not to use or suggest alternatives among siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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