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odelvalle

MCP Customer Support Example

by odelvalle

getCustomerProfile

Retrieves basic customer profile including ID, name, tier, and partially masked email. Requires agent role and same tenant access.

Instructions

Obtiene el perfil básico de un cliente. Devuelve id, nombre, tier y email parcialmente enmascarado. Requiere rol AGENT y que el cliente pertenezca al mismo tenant.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
customerIdYesID del cliente en formato cust-XXX
callerTokenYesToken de autenticación (p.ej. token-agent-A)
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It discloses that the tool is read-only (returns profile), requires specific role and tenant membership, and returns partially masked email. This is sufficient for a simple read operation, though it could explicitly state no side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise: two sentences that cover purpose, output, and prerequisites. No redundant or unnecessary information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (2 params, no output schema), the description adequately covers the essential aspects: purpose, return fields, and auth constraints. It could optionally mention error cases or response format, but it is complete enough for correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with clear descriptions for both parameters (customerId format and callerToken). The description adds no additional parameter information beyond what the schema already provides, so baseline of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Obtiene' (gets), the resource 'perfil básico de un cliente', and explicitly lists the returned fields (id, nombre, tier, email parcialmente enmascarado). It also mentions prerequisites, differentiating it from sibling tools (refunds, tickets, orders, etc.).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides context on when to use (requires AGENT role and same tenant) but does not explicitly state when not to use or mention alternative tools. Usage is implied through the prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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