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odelvalle

MCP Customer Support Example

by odelvalle

getCustomerOrders

Fetch up to 20 orders for a customer, enforcing agent role and tenant isolation to ensure secure access.

Instructions

Lista los pedidos de un cliente. Máximo 20 por llamada. Requiere rol AGENT y que el cliente pertenezca al mismo tenant.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoNúmero máximo de pedidos a devolver (1-20, por defecto 10)
customerIdYesID del cliente
callerTokenYesToken de autenticación
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It mentions a maximum of 20 orders per call, adding behavioral context beyond the schema. However, it does not disclose potential error conditions or pagination behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that conveys the essential information without any fluff. Every word is meaningful.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity of the tool (a list operation) and the absence of an output schema, the description is fairly complete: it explains the action, constraints (max 20, role, tenant). It could benefit from mentioning error handling or result ordering, but it is adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the description adds minimal value beyond what the schema already provides. The mention of 'Máximo 20 por llamada' is redundant given the limit parameter's maximum constraint.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Lista los pedidos de un cliente' (List the orders of a customer), specifying the verb and resource. It distinguishes the tool from siblings like getCustomerProfile or createSupportTicket, which have different purposes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides context about required role (AGENT) and tenant constraint, but does not explicitly state when to use this tool vs. alternatives or when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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