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chatwoot_get_summary

Read-only

Retrieves account summary metrics including conversations, response times, resolution rate, and CSAT for a specified period.

Instructions

Returns the account summary: conversations, response times, resolution rate, and CSAT.

Args:
    period: Analysis period (today, yesterday, 7d, 15d, 30d, 90d).
    output_format: Output format — markdown (default) or json.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
periodNo30d
output_formatNomarkdown

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

A3.5/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and destructiveHint=false, so the safety profile is covered. The description adds useful context about the output formats and default, and names the metrics returned, but does not explain aggregation behavior, time boundaries, or response structure beyond the output schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is compact and front-loaded: a one-sentence purpose followed by concise parameter documentation. Every sentence adds value, and there is no redundancy with the schema beyond what is needed for clarity.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read-only summary tool with an output schema, the description provides the key behavioral context: the metric categories, period options, and output format. It could be slightly more complete with explicit guidance on when an account summary is appropriate versus per-agent or per-inbox reports, but that is a minor gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description carries the full burden for parameter meaning. It documents both period and output_format with their allowed values and defaults, adding semantic labels that the schema itself lacks.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states a specific verb and resource: 'Returns the account summary,' and lists the included metrics (conversations, response times, resolution rate, CSAT). This distinguishes it from more specialized siblings like bot summaries or agent performance reports, though it does not name alternatives explicitly.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is given on when to prefer this tool over the many sibling analytics tools. The description implies it is for high-level account reporting, but it never states conditions, exclusions, or alternative tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.