chatwoot_get_agent_performance
Retrieve an agent's support performance metrics, including open and resolved conversations, average response and resolution times, and CSAT, to assess service quality over a selected period.
Instructions
Returns performance metrics for a specific agent.
Includes: open and resolved conversations, average first response time,
average resolution time, and CSAT.
Args:
agent_id: Agent ID (use chatwoot_list_agents to get IDs).
period: Analysis period.
output_format: Output format.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| period | No | 30d | |
| agent_id | Yes | ||
| output_format | No | markdown |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |