list_call_transcripts
Retrieve answered calls with inline speech-to-text transcripts to analyze call quality, detect escalations, and review agent performance.
Instructions
List answered calls with their full speech-to-text transcripts inline.
This is the primary tool for analyzing call quality, identifying calls requiring management attention, detecting escalations, or reviewing agent performance. Each call is returned with its complete dialogue (customer + operator).
Fetches up to take answered calls and automatically retrieves their
transcripts in parallel (server-side). Calls without transcripts are included
but marked "No transcript available".
For comprehensive analysis of a date range, paginate using skip: first call with skip=0, then skip=50, skip=100, etc. until all calls are covered.
Args: date_from: Filter calls on or after this date (YYYY-MM-DD). Recommended: last 7 days. date_to: Filter calls on or before this date (YYYY-MM-DD). user: Agent name — pass either a display name (e.g. 'John Doe') or login name (e.g. 'john.doe'). Resolved automatically. queue: Filter by queue internal name (e.g. '10333'). Use list_queues to find names. skip: Number of calls to skip for pagination (default: 0). take: Number of calls to fetch per page (default: 20, max: 50). Each call includes its full transcript — transcripts are fetched in parallel server-side.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| skip | No | ||
| take | No | ||
| user | No | ||
| queue | No | ||
| date_to | No | ||
| date_from | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |