get_call_transcript
Retrieve the chronological speech-to-text transcript of a specific call, showing customer and operator dialogue with timestamps. If no transcript exists, returns 'No transcript available'.
Instructions
Get the full speech-to-text transcript of a specific call.
Returns the spoken dialogue between customer and operator as a chronological transcript with timestamps. Not all calls have transcripts — missed calls, short calls, and calls on queues without speech-to-text will return "No transcript available".
How to get the activity name:
From list_calls: the 'Activity' field in each call record
From list_activities: the 'name' field of a CALL activity
From get_call: the 'Activity' field in the call record
Args: activity: The activity name/ID (e.g. 'activity_699351d84288a407003861'). This is the 'Activity' field shown in list_calls/get_call output, or the 'name' field from list_activities.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"activity": "<activity>"
},
"name": "get_call_transcript"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| activity | Yes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |