list_account_tickets
List tickets for any account using its company name or ID, then filter by stage, priority, agent, or date to track customer service issues.
Instructions
List tickets for a specific account (company/organization).
Accepts both a company name (e.g. 'Notino') or an internal account ID. The tool resolves the name automatically. You do NOT need to call list_accounts first.
Args: account: Company name (partial match, e.g. 'Notino', 'Siemens') or account ID. stage: Ticket stage filter (default: 'OPEN'). Values: 'OPEN' = agent actively working on it (default), 'WAIT' = reply sent, awaiting customer response, 'CLOSE' = resolved/solved, 'ARCHIVE' = resolved and archived, 'ALL' = return tickets in any stage (slower for large accounts). priority: Filter by priority: LOW, MEDIUM, HIGH. user: Agent name — pass either a display name (e.g. 'John Doe') or login name (e.g. 'john.doe'). Resolved automatically. category: Filter by category internal name (use list_ticket_categories to find valid names). date_from: Filter tickets created on or after this date (YYYY-MM-DD). date_to: Filter tickets created on or before this date (YYYY-MM-DD). include_merged: Include tickets that were merged into other tickets (default: false). sort: Field to sort by. Useful values: edited (default), created, sla_deadtime, sla_close_deadline, last_activity. sort_dir: Sort direction: asc or desc (default: desc). skip: Number of records to skip for pagination (default: 0). take: Number of records to return (default: 50, max: 200).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| skip | No | ||
| sort | No | edited | |
| take | No | ||
| user | No | ||
| stage | No | OPEN | |
| account | Yes | ||
| date_to | No | ||
| category | No | ||
| priority | No | ||
| sort_dir | No | desc | |
| date_from | No | ||
| include_merged | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |