Search the knowledge base
freshdesk_search_knowledgeSearch published solution articles by keyword to locate documented answers for drafting ticket replies.
Instructions
Search published solution articles by keyword, so a reply can point at the documented answer instead of paraphrasing it.
Freshdesk has no article search endpoint in the v2 API, so this walks the category/folder tree and matches titles and bodies locally. That costs several calls against the rate limit, so it caches nothing and is worth calling with a narrow term.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| term | Yes | Words to look for in article titles and bodies. | |
| limit | No | ||
| include_drafts | No |