Log time on a ticket
freshdesk_log_timeRecord time spent on a ticket for internal bookkeeping; customers never see it. Optionally mark billable and assign an agent.
Instructions
Record a time entry against a ticket. Internal bookkeeping: the customer never sees it.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| note | No | ||
| agent_id | No | Defaults to the key's owner. | |
| billable | No | ||
| ticket_id | Yes | ||
| time_spent | Yes | Duration as hh:mm. |