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gasconc

freshdesk-mcp-server

by gasconc

Get one canned response

freshdesk_get_canned_response
Read-only

Retrieve the full markdown body of a Freshdesk canned response by its ID. Placeholders remain untouched for manual substitution.

Instructions

The full body of a canned response, as markdown. Freshdesk placeholders such as {{ticket.requester.name}} are left untouched — substitute them yourself before sending.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
canned_response_idYes
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate read-only and non-destructive. Description adds valuable behavior: placeholders are left untouched and must be substituted manually, and the output is markdown. This goes beyond the structured fields.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

One sentence, front-loaded with the core output and a critical caveat. Every word adds value with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple single-parameter read tool, the description covers the return format and a key behavioral nuance. No output schema exists, but the description sufficiently explains what the agent will receive.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 0%, and the description does not explain canned_response_id beyond its name. The parameter name is self-explanatory, but no guidance is given on finding or using the ID.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it retrieves a single canned response's full body as markdown, distinguishing it from list_canned_responses. The verb 'get' plus 'one' precisely defines the scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The context is clear: use when you need the body of a specific canned response. It implies distinction from listing tools, but doesn't explicitly name alternatives or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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