Parent, children and tracker of a ticket
freshdesk_get_related_ticketsRetrieve all tickets linked to a given ticket, including child tickets and tracked incidents. Consolidates related issues to simplify response management.
Instructions
The tickets Freshdesk links to this one: children of a parent ticket, or the tickets tracked by a tracker.
This is how a recurring incident shows up as one thing instead of nine: if a ticket is tracked, the answer probably belongs on the tracker.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes |