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get_account_health

Retrieve health scores for a specific account using its Vitally account ID. Assess customer health to identify at-risk accounts and improve retention.

Instructions

Vitally tool to get health scores for an account

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
accountIdYesVitally account ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits, but it only states 'get' implying read-only. It does not address potential side effects, authentication needs, or error behavior (e.g., what happens if the accountId is invalid).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short (one sentence), which is concise, but it lacks important details such as what the health scores look like. It is front-loaded but incomplete, making it barely adequate.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, the description should explain what the response contains, but it does not. It also fails to differentiate from sibling tools or mention error conditions, leaving the agent uninformed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already describes 'accountId' as 'Vitally account ID', and the description repeats this without adding new meaning. Since schema coverage is 100%, the description adds minimal value, resulting in a baseline score of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves health scores for an account, using a specific verb and resource. However, it does not differentiate from sibling tools like get_account_conversations or get_account_notes, which also retrieve account-related data.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives, such as search_accounts or other get_account_* tools. There is no mention of prerequisites or context for using this tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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