Reply to ticket
reply_to_ticketPost a reply as a comment on a support ticket, triggering notification emails to the requester. Include an email when unauthenticated; comments may await moderation.
Instructions
Post a reply as a comment on a ticket. This is the normal way to answer a ticket. The reply triggers the notification mails of the package. Without an API key and without a logged in session the email field is required, and moderation may hold the comment back until it is approved.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| No | Author email, required for unauthenticated calls. | ||
| token | No | Access token of a private project. Only needed without an API key, or for projects behind a private link. | |
| comment | Yes | Text of the reply. | |
| ticketId | Yes | Ticket the reply belongs to. |