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avg-ape

zendesk-ops-mcp

by avg-ape

ticket_triage

Identify Zendesk tickets lacking assignees, groups, or priorities to surface untriaged work for immediate action.

Instructions

Find tickets missing assignees, groups, or priorities. Surfaces untriaged work.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNonew,open

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose all behavioral traits. It indicates a read-only query but does not mention authentication requirements, rate limits, or response behavior when no tickets are found. Transparency is minimal.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise (two sentences) and front-loads the purpose. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description captures the main use case but omits information about the status parameter. With the output schema available, return values are covered, but the lack of parameter context reduces completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There is one parameter (status) with a default value but no description in the schema (0% coverage). The description does not mention this parameter or explain its role, failing to add meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states that the tool finds tickets missing assignees, groups, or priorities, which is a specific verb+resource. It distinguishes itself from siblings like stale_ticket_report and response_time_analysis by focusing on triage attributes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for identifying untriaged work but does not explicitly state when to use this tool versus alternatives. It lacks direct guidance on prerequisites or exclusions, though the context is reasonably clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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